Permanent Part-Time | 21 Hours Per Week

Friendly, organised and passionate about making a difference in your local community? We'd love to hear from you!

City of Liverpool Meals on Wheels is looking for a friendly, reliable and enthusiastic Receptionist/Administration Officer to join our small and dedicated team.

This is a outstanding opportunity to become part of a community-focused organisation, working in a varied and rewarding role where your contribution will make a genuine difference.

For more than 60 years, we have been providing nutritious meals, care and connection to older people, people living with disability and their carers throughout the Liverpool community.

We are looking for someone who enjoys helping people, takes pride in their work and understands the importance of providing a welcoming and supportive experience to everyone who contacts our organisation.

About the Role

This is a varied and rewarding position providing reception and administrative support across our organisation. As one of the first points of contact for our clients, families, volunteers and service providers, you will play an important role in keeping our daily operations running smoothly.

In this role, you will be responsible for:

- Answering incoming telephone calls and responding to enquiries from clients, families, volunteers and service providers in a friendly and professional manner.
- Ensuring My Aged Care referrals are received, processed and followed up in accordance with organisational policies and procedures.
- Organising daily meal orders and delivery run sheets, including maintaining volunteer schedules, inductions and volunteer programs.
- Organising the collection and processing of weekly meal payments, including issuing invoices and receipts, and banking,
- Monitoring operational activities and service delivery to ensure compliance with Food Safety regulations, Aged Care Standards and organisational policies and procedures.
- Maintaining accurate client records,



administrative documentation and compliance information.
- Entering data and preparing reports for the Commonwealth Home Support Programme (CHSP).
- Maintaining positive working relationships by encouraging effective communication, cooperation and teamwork amongst staff and volunteers.
- Providing reception, filing and administrative support.
- Assisting the Service Manager and broader team with day-to-day operational and administrative tasks as required.

About You

We are seeking someone who is approachable, organised and enjoys working in a busy, people-focused environment.

Ideally, you will have:

- Strong organisational skills and excellent attention to detail.
- Good communication skills and a genuine commitment to customer service.
- A warm, patient and respectful approach when dealing with older people and vulnerable members of the community.
- Confidence using Microsoft Office and computer-based systems.
- Good administrative and basic financial processing skills, with an ability to handle payments and maintain accurate records.
- The ability to multitask, prioritise workloads and adapt to changing demands.
- The ability to work independently while being a positive and supportive team member.
- Strong interpersonal skills and the ability to build positive working relationships with staff and volunteers.
- A high level of professionalism and an understanding of confidentiality.

Previous experience in reception, administration, aged care, community services or the not-for-profit sector will be highly regarded.





Experience working with older people and an understanding of the aged care or community services sector would be an advantage. However, a caring attitude, positive approach and willingness to learn are just as important.

Most importantly, we are looking for someone with initiative, a friendly personality and a genuine willingness to help others.

What We Offer

- Permanent part-time employment with regular, predictable hours.
- A rewarding opportunity to contribute to a service that makes a genuine difference in people's lives.
- A friendly, supportive and community-focused working environment.
- A varied role where you can develop your skills and experience.
- Regular weekday hours, generally during school hours.
- The opportunity to be part of a team that genuinely values its staff and volunteers.

Hours of Work

- Permanent part-time position, 21 hours per week.
- Hours will be worked Monday to Friday during school hours, from 9:00am.
- Some flexibility will be required, as additional hours may occasionally be necessary to meet operational requirements.

This position may suit someone looking for regular school-hours employment while balancing family or other commitments.

Essential Requirements

The successful applicant will be required to:

- Have the right to work in Australia.
- Be willing to undergo a National Police Check, arranged and paid for by the organisation.

How to Apply

If you are organised, enjoy interacting with people and would love to be part of a team that makes a difference in the local community, we would love to hear from you!

Please submit your resume along with a brief cover letter outlining your relevant experience, availability and why you would like to join City of Liverpool Meals on Wheels.

Applications will be assessed as they are received, so don't delay in applying!

No recruitment agencies, please.

Pay: From $27.55 per hour

Work Location: In person

📌 Receptionist/Administration Officer (Liverpool)
🏢 City of Liverpool Meals on Wheels
📍 Liverpool