Banana Home

About the Role

Banana Home is looking for a friendly, confident and experienced Customer Service Representative to join our growing team.

We are seeking someone who enjoys speaking with customers, has excellent telephone communication skills and takes pride in providing outstanding customer service.

The successful applicant will be responsible for handling incoming phone calls, responding to customer enquiries, assisting with orders and providing regular updates to customers regarding deliveries and order progress.

Key Responsibilities

- Answer incoming phone calls and assist customers with their enquiries.
- Make outgoing calls to follow up with customers.
- Respond to customer emails in a timely and professional manner.
- Assist customers with order enquiries, delivery updates and product information.
- Follow up on outstanding customer issues and ensure they are resolved.
- Liaise with warehouse, logistics and delivery teams.
- Provide customers with updates on order progress and estimated delivery times.
- Handle customer complaints and resolve issues in a calm and professional manner.
- Process customer orders and update customer records.
- Maintain accurate notes and communication records.
- Provide friendly, personalised service and build positive customer relationships.

Skills and Experience

The ideal candidate will have:

- Previous experience in a customer service role.
- Strong telephone experience and confidence speaking with customers.




- Excellent verbal and written communication skills.
- A friendly, warm and professional telephone manner.
- Confidence handling difficult conversations and customer complaints.
- Strong computer skills and the ability to learn new systems.
- Excellent organisation and time-management skills.
- The ability to multitask and work in a busy environment.
- A positive attitude and willingness to be part of a team.
- Strong problem-solving skills and attention to detail.

Personal Attributes

We are looking for someone who is:

- Friendly, approachable and enthusiastic.
- Patient and understanding when dealing with customers.
- Confident and comfortable handling a high volume of phone calls.
- Reliable, organised and proactive.
- A good communicator who enjoys helping people.
- Able to work independently as well as part of a team.

What We Offer

- The opportunity to join a family-owned Australian furniture business.
- A friendly and supportive team environment.
- A varied and compelling role.
- The opportunity to grow and develop within the business.

The Right Person

We are looking for someone who genuinely enjoys talking to people and understands that excellent customer service makes all the difference.

If you have a natural ability to communicate, enjoy problem-solving and are confident handling customer enquiries over the phone, we would love to hear from you!

Pay: From $54,953.60 per year

Work Location: In person

📌 Sales and Customer Service Representative (North Shore)
🏢 Banana Home
📍 North Shore