ABOUT US

Joondalup Resort is part of the TenGolf Group, one of Western Australia's leading and fastest-growing golf, hospitality and wine businesses. We proudly own and operate six golf courses (Joondalup Resort, Meadow Springs GCC, Secret Harbour GL, The Cut GC, Maylands GC and Embleton GC) and a winery (Aravina Estate), delivering outstanding experiences in golf, dining, events and lifestyle.

As our business continues to grow, we are seeking a friendly, enthusiastic and customer-focused Pro Shop Attendant to join our Golf Operations team and help deliver exceptional experiences for our members, guests and visitors.

This is an excellent opportunity for someone who enjoys working in a customer-facing environment, has an interest in golf and is passionate about providing outstanding service within a dynamic and growing organisation.

The Role

Reporting to the Golf Operations Manager, the Pro Shop Attendant plays an important role in the day-to-day operations of the Pro Shop, providing a welcoming and professional experience for members, guests and visitors.

You will be responsible for assisting with golf bookings, retail sales, member competitions and general Pro Shop operations, while ensuring a high standard of customer service and presentation.

This is a part-time position offering a minimum of 20 hours per week, with shifts varying across the week to meet operational requirements.

Availability to work every Saturday is essential, as this is a fixed weekly shift to support member competitions. Early starts, weekends and public holidays may also be required.

Pay rate is Grade 2 under Amusement Award.

Duties include but are not limited to:

- Welcoming and assisting members, guests and visitors in a friendly and professional manner.
- Managing tee time bookings, player check-ins and general golf enquiries.
- Processing green fees, cart hire, driving range purchases,



retail sales and other transactions.
- Handling cash and EFTPOS payments, including daily till reconciliations and opening and closing procedures.
- Promoting and selling golf merchandise, equipment, apparel and driving range products.
- Maintaining attractive merchandise displays, replenishing stock and ensuring the Pro Shop is clean, organised and well presented.
- Responding to customer enquiries via phone, email and in person.
- Assisting with Saturday member competitions, including member enquiries and competition requirements.
- Supporting the coordination and delivery of corporate golf days and events.
- Communicating course etiquette, dress code requirements and facility guidelines to members and guests.
- Working closely with the Golf Operations and Cart Room teams to ensure smooth daily operations.
- Contributing to a positive customer experience and identifying opportunities to improve service and operational efficiency.

The Perks

- Work for one of Western Australia's premier golf and hospitality groups.
- Free golf across the TenGolf Group portfolio.
- Staff discounts on food and beverages.
- Discounts on golf retail.
- Free onsite parking.
- Employee Assistance Program (EAP).
- Career development and growth opportunities across the TenGolf Group.
- Work within a supportive and collaborative team environment.

About You

To be successful in this role, you will have:

- Previous experience in golf, retail, hospitality or a similar customer-facing role.




- Excellent customer service and communication skills, with a friendly and professional approach.
- Experience using point-of-sale systems and handling cash transactions accurately.
- Strong organisational skills, attention to detail and the ability to manage competing priorities.
- Confidence using computer systems and learning new software.
- The ability to work independently while contributing positively to a team environment.
- A proactive, reliable and hands-on approach to daily operations.
- The ability to remain calm, organised and professional during busy periods.
- A positive attitude and willingness to assist members, guests and colleagues.
- Availability to work a minimum of 20 hours per week, including every Saturday.
- Flexibility to work early mornings, weekends and public holidays as required.

Previous experience in a golf club or Pro Shop environment, knowledge of golf rules and competitions, familiarity with golf booking systems, or golf equipment and apparel product knowledge will be highly regarded.

We are looking for someone who is friendly, reliable, well presented and passionate about delivering exceptional customer experiences, with a genuine interest in golf and a willingness to be part of a collaborative team.

How to Apply

If you are passionate about customer service, enjoy working in a golf environment and are looking for an prospect to join a growing organisation, we would love to hear from you.

Please submit your current resume and a brief cover letter outlining your relevant experience and suitability for the role.

Please include your suburb and postcode in your application.

Join the team at Joondalup Resort and be part of the TenGolf Group.

Company Overview

Please visit https://www.joondalupresort.com.au/ for more information

📌 Pro Shop Attendant (Connolly)
🏢 Joondalup Resort
📍 Connolly