MyCareer Hub is seeking an experienced NDIS Manager on behalf of Australian Care Foundation (ACF).

This is an exciting opportunity for an experienced NDIS professional to take ownership of and oversee the organisation's NDIS operations. The successful candidate will be responsible for managing the overall NDIS division, including operational performance, compliance, service delivery, business development and the leadership of the Support Coordination team.

Working closely with senior management, you will play a key role in strengthening ACF's NDIS operations, ensuring high-quality participant outcomes and supporting the ongoing growth of the organisation.

Key Responsibilities

NDIS Operations & Leadership

- Oversee the overall NDIS division and its day-to-day operations.
- Manage operational performance, service delivery and internal processes.
- Develop and implement strategies to improve efficiency and service quality.
- Work closely with senior management on operational planning and business objectives.
- Identify operational risks and implement appropriate improvements.

Support Coordination Management

- Oversee and manage the NDIS Support Coordination team.
- Provide leadership, guidance and direction to Support Coordinators.
- Monitor participant caseloads, service delivery and participant outcomes.
- Ensure appropriate documentation, case notes and service agreements are maintained.
- Manage escalated participant matters and complex service delivery issues.
- Ensure the team delivers services in line with participant needs and NDIS requirements.

Compliance & Quality Assurance

- Ensure the NDIS division operates in accordance with NDIS legislation, Practice Standards and relevant regulatory requirements.
- Oversee compliance processes, internal audits and quality assurance activities.
- Monitor incident management, complaints and feedback.
- Maintain organisational readiness for NDIS audits.
- Identify compliance gaps and implement corrective actions.




- Ensure staff meet mandatory training and screening requirements.

Business Development & Stakeholder Engagement

- Identify opportunities to expand ACF's NDIS services.
- Build and maintain relationships with participants, families, providers and other NDIS stakeholders.
- Develop referral networks and partnership opportunities.
- Contribute to business development and strategic growth initiatives.
- Monitor operational performance and identify opportunities for improvement.

About You

- Previous experience in an NDIS management or senior leadership position.
- Solid understanding of the NDIS framework, Practice Standards and compliance requirements.
- Demonstrated experience managing or overseeing Support Coordination services.
- Proven ability to lead teams and manage operational functions.
- Strong knowledge of participant service delivery and NDIS documentation requirements.
- Excellent communication, stakeholder engagement and problem-solving skills.
- Ability to work autonomously and take ownership of business operations.
- Commercially minded with an interest in organisational growth and development.

Qualifications & Requirements

- Relevant qualifications in Disability, Community Services, Social Work, Human Services or a related discipline.
- Demonstrated experience in the NDIS sector.
- Current NDIS Worker Screening Check or willingness to obtain.
- Current National Police Check or willingness to obtain.
- Current driver's licence.

Why Join ACF?

- Take ownership of and lead an organisation's NDIS division.
- Opportunity to influence operational direction and business growth.
- Work closely with senior leadership.
- Make a meaningful contribution to participant outcomes and service quality.
- Competitive remuneration based on experience.

How to Apply

MyCareer Hub is managing the recruitment process on behalf of Australian Care Foundation.

If you have the experience and leadership capabilities to oversee an NDIS operation and lead a Support Coordination team, we encourage you to apply.

Pay: $75,000.00 – $90,000.00 per year

Work Location: In person

📌 NDIS Service Manager (Auburn)
🏢 MyCareer Hub
📍 Auburn