Senior Complaints & Investigations Officer Victims of Crime Commission – Melbourne VIC

The Victims of Crime Commissioner is an independent statutory appointee with responsibilities across the Victims’ Charter Act 2006 and the Victims of Crime Commissioner Act 2015. With the support of our Office, the Commissioner advocates for the recognition, inclusion, participation, and respect of victims of crime throughout the justice system.

We embrace diversity and strive to have a workforce that reflects the community we serve – we also know that our work has the greatest impact when it is informed by diverse experiences and perspectives. We're all about recruiting the best people, regardless of gender, age, disability, religion, sexual orientation, or cultural background.

We strongly encourage Aboriginal people, people from culturally and linguistically diverse backgrounds, and people with disabilities to apply.

We strive to build and maintain an inclusive workplace that brings out the best in our people and we support flexible work arrangements.

If you think you can do the job and would be a good fit for our organisation, we'd love to hear from you

If you require adjustments to the recruitment and selection process, or require an alternative format to any of the application material, please don't hesitate to get in touch with the contact person listed on this ad.

For more information on our recruitment process, please visit justice.vic.gov.au/careers

Lead investigations that help uphold the rights of victims of crime.

Guide a team through sensitive complaints and complex cases.

Help shape fairer services across Victoria's justice system.

Use your skills in a role with hybrid work options.

Ongoing, full-time role earning 116,413 - $140,849 per year, plus super.

About us

The Victims of Crime Commissioner is an independent statutory officer who advocates for victims of crime in their dealings with the justice system and government agencies.



This means the Commissioner is not part of government or other agencies in the justice system.

What you will do

As senior complaints and investigations officer, you will lead reviews of complaints under the Victims' Charter. You will help victims of crime raise concerns about justice agencies and support services.

You will:

lead

fair

complaint assessments and investigations, interview witnesses and review evidence

guide your team to provide

respectful

support that recognises the effects of trauma

prepare

clear

investigation plans, reports and letters to support the Commissioner's work

improve complaint handling, manage workloads and build

strong

working relationships with agencies

identify

system-wide

problems and use complaint trends to help shape changes.

About you

You do not need a mandatory qualification for this role. Your tertiary qualification in law or a related field would be well regarded.

You should also have:

experience managing

administrative investigations

with a focus on people's needs

skills in writing and editing

clear reports and letters , working independently and with others

confidence using

case management

and electronic document systems

people leadership

and problem-solving skills, ideally with experience supporting people affected by trauma.

Aboriginal and/or Torres Strait Islander (Aboriginal) people are strongly encouraged to apply. Learn more about our Aboriginal workforce strategy.

IMPORTANT INFORMATION:

Child safe statement of commitment

The Department of Justice and Community Safety is committed to the safety and wellbeing of children and young people. We seek to prevent harm of any kind impacting children and young people and have zero tolerance for racism, child abuse and inequality. Children and young people's rights, relationships, identity, and culture must be recognise d and respected, their voices heard, and their concerns acted upon. We aim to foster a culturally safe, child protected and child friendly environment for all children and young people we have contact with, deliver services to, or are impacted by our work.

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📌 Senior Complaints (Melbourne)
🏢 Victims of Crime Commission
📍 Melbourne