AI Job Summary

- Administration, reception, customer service, or insurance experience is advantageous.
- Confident using Outlook, Word, and Excel.
- Tier 2 qualifications preferred, or willingness to undertake insurance studies.

Sign up or log in to analyse my fit

Role Type

On-site • Permanent • Full-time • Entry Level

Description

Are you passionate about customer service, and looking to build a long-term career with a successful and growing business?

At Holdfast Insurance Brokers, we’re a team of dedicated experts who genuinely care about our clients, our people, and our community. We have been helping businesses and individuals protect what matters most for over 30 years, with offices in both Adelaide and Darwin.

We’re currently seeking an enthusiastic and motivated Receptionist & Broker Support Officer to join our Wayville team.

Why Join Us?

When you join Holdfast, you’ll become part of a supportive and collaborative team that values professionalism, personal growth, and celebrating success.

Our Benefits

- Birthday Leave
- Social Club Events & Team Activities
- Free Travel Insurance Benefits
- Ongoing Training & Professional Development
- Support for Insurance Industry Qualifications
- Career Progression Opportunities
- Strong Leadership and Mentoring
- Positive and Supportive Team Culture

About the Role

As one of the first people our clients and visitors interact with, you’ll play a key role in creating a positive and professional experience while supporting our Broker Support Team.

This is a varied and rewarding position offering exposure to many aspects of the insurance industry, making it an ideal role for someone who enjoys learning, takes pride in their work, and is looking to grow professionally.

Your Responsibilities

- Welcoming clients and visitors to our office
- Managing incoming calls and directing enquiries appropriately
- Processing insurance quotations, renewals and policy documentation
- Reviewing schedules and policy documents for accuracy




- Processing payments and banking duties
- Following up outstanding declarations and information request
- Preparing client documentation for Brokers
- Compiling domestic insurance pre-renewal documentation
- Processing domestic renewal downloads
- Re-quoting domestic policies when required

About You

We’re looking for someone who is positive, professional, and eager to learn.

You enjoy helping people, thrive in a busy environment, and take pride in delivering exceptional service.

You’ll Bring

- Tier 2 qualifications (preferred) or a willingness to undertake insurance studies
- Excellent communication and interpersonal skills
- Robust organisational and time management abilities
- Exceptional attention to detail and accuracy
- The ability to work independently and collaboratively within a team
- Confidence using Microsoft Office applications, including Outlook, Word, and Excel
- Previous administration, reception, customer service, or insurance experience (advantageous but not essential)

This role offers genuine opportunities for professional development and career progression. You’ll receive hands-on training, mentoring, and exposure to a broad range of insurance operations, helping you develop the skills and experience needed for a successful long-term career.

If you’re looking for a workplace where your contribution is valued, your development is encouraged, and your future matters, we’d love to hear from you.

Apply Now

To apply, please submit your resume and a cover letter telling us about yourself and why you’d like to join the Holdfast team.

Please address your application to:

Lisa McKellar-Stewart Head of Operations Holdfast Insurance Brokers

If you are shortlisted, Lisa will be in contact with you directly.

All applications will be treated with the strictest confidence.

Holdfast Insurance Brokers is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive workplace where all employees feel valued, respected, and supported.

To learn more about Holdfast Insurance Brokers, visit www.holdfast.com.au

📌 Receptionist & Broker Support Officer (Wayville)
🏢 Employment Hero
📍 Wayville