Role Summary

The Game Master (GM) is the frontline face and operational engine of Ready Team One. GMs are responsible for onboarding and hosting customers, maintaining a 5-star hospitality environment, basic hardware maintenance, managing bookings/enquiries on shift, running bar operations compliantly, and keeping the venue clean, safe, and ready for continuous trading.

- Reports to: Director of Operations
- Works with: GM team, Lead GM, Directors, Customers
- Based at: Ready Team One VR, Level 1, 255 Murray St, Perth

What Success Looks Like

- Sessions run on time with high customer satisfaction and frequent positive 5-star reviews mentioning your hosting.
- Zero liquor compliance breaches or RSA non-conformances.
- Equipment issues are correctly identified, reported, and logged without delay.
- The venue is left clean, organised, and locked up properly at the end of every shift.

Key Responsibilities1. Customer Experience & Game Mastering

- Run VR game sessions to Ready Team One standards, including warm welcomes, player onboarding, suit-up, game briefing, de-suit, and session wrap-up.
- Champion exceptional customer service across every touchpoint to maintain the venue's 5-star Google review rating.
- Handle minor customer issues professionally on the spot, escalating complex complaints to the Lead GM or Directors.
- Work cohesively as one team, assisting colleagues when required and feeling comfortable working alone at times and asking for help when needed.
- Actively manage player safety to prevent collisions with people or objects, taking immediate action against unsafe or antisocial behavior.
- Engage in light, natural sales where appropriate (e.g., offering drinks, requesting reviews, or recommending experiences), with no phone sales or KPIs.

2. Bar & Liquor Compliance

- Ensure strict adherence to the WA Liquor Control Act 1988 and Ready Team One’s liquor licence premises policies.




- Deliver responsible service of alcohol (RSA) during corporate functions, parties, and general trade.
- WA Approved bar manager certification (or be willing to undergo this training)
- Assist in keeping bar fridges fully stocked, clean, and organised.

3. Enquiries & Shift Administration

- Manage incoming customer phone calls, check voicemails, and respond to email/social/booking enquiries promptly during shift downtime.
- Record customer details and updates accurately in the booking software.
- Participate in software development, testing, and bug reporting alongside routine hardware checks.

4. Technical & Equipment Maintenance

- Perform regular pre-shift and post-shift operational checks on VR headsets, battery packs, TVs, server PCs, and networking gear.
- Follow established troubleshooting protocols for faulty equipment, reporting persistent bugs/hardware faults via designated maintenance channels (e.g., Kaneo board).
- Keep spare gear charged, sanitised, and organised for seamless shift turnarounds.

5. Venue Presentation, Cleaning & Security

- Maintain a clean, hygienic, and presentable venue at all times, ensuring strict sanitisation of VR face covers, straps, and controllers between sessions.
- Complete daily shift opening and closing checklists, including bathroom checks, floor sweeping/mopping, garbage disposal, and venue lockup.
- Ensure all equipment is packed away securely and put on charge at the end of shift.

Requirements & Qualifications

- RSA Certificate: Current Western Australia Responsible Service of Alcohol certification.
- Tech Literacy: Comfortable with basic Windows PC operating systems, hardware setups, and easy troubleshooting.
- Communication: Excellent verbal communication skills; comfortable speaking in front of medium-to-large groups.
- Reliability: Punctual, proactive, and self-motivated during session downtime.

Pay: $30.00 – $40.00 per hour

Expected hours: 5.0 – 20.0 per week

Work Location: In person

📌 Game Master (Perth)
🏢 Ready Team One
📍 Perth