Clinical Support & Reception Assistant (Casual)

Dr Jag Aesthetics & Hair Regrow Therapies

Location: Blackwood, Adelaide SA 5051

Employment Type: Casual

Salary: $33.71–$36.39 per hour, inclusive of casual loading, plus superannuation, depending on experience, responsibilities and applicable award classification.

Availability: Minimum four days per week, including Fridays (essential).

Commencement: As soon as practicable or by mutual agreement.

Join Our Growing Doctor-Led Clinic

Dr Jag Aesthetics & Hair Regrow Therapies is seeking a motivated, compassionate and professional Clinical Support & Reception Assistant to join our growing team in Blackwood, South Australia.

This varied role combines supervised clinical support with routine medical reception and administrative responsibilities. It is ideal for someone who enjoys patient interaction, has hands-on experience using Best Practice medical software and would like to develop additional skills within a specialised medical clinic.

Previous hands-on experience using Best Practice Premier medical software is essential. Clinical support training will be provided.

Why Join Dr Jag Clinic?

- Join a small, doctor-led clinic where you will work closely with our Medical Director and an experienced reception team.
- Benefit from a supportive and collaborative environment with established systems and workflows.
- Receive structured training in treatment room preparation, infection control, clinical photography and supervised procedural support.
- Gain exposure to skin cancer medicine, medical aesthetics, laser treatments and hair regrowth therapies.
- Enjoy varied responsibilities across patient coordination, reception and clinical support.
- Become a valued member of a close-knit team committed to compassionate patient care and professional development.
- Explore potential progression to permanent part-time employment as the clinic continues to grow.

About the Role

You will work alongside our established Medical Receptionist, Practice Operations Director and Medical Director.

Your primary responsibilities will involve clinical preparation, patient comfort, equipment organisation, sterilisation and stock management.

You will also provide routine reception and administrative support during staff breaks, absences and other rostered periods.

Our clinic has a combination of consultation days and procedure days. On quieter days, you will assist with patient appointment follow-ups, enquiry management, stock organisation and general administration.

All clinical support duties will be performed under appropriate supervision, with training provided.

Key Responsibilities

Clinical Support — Training Provided

- Prepare and reset consultation and treatment rooms.
- Organise biopsy kits, sterile packs, instruments and consumables as directed by Dr Jag.
- Provide requested equipment and supplies during medical procedures under direct supervision, following infection-control protocols.
- Assist with non-invasive patient comfort measures during selected aesthetic treatments.
- Take clinical photographs and videos using the clinic-owned iPad with appropriate patient consent.




- Assist with Alma IQ skin imaging following training.
- Clean, process and sterilise reusable medical instruments, including autoclave operation following competency-based training.
- Monitor clinical stock levels, expiry dates and supplies.
- Maintain clean, organised and safe treatment areas.

Reception & Patient Administration

- Provide routine reception coverage during staff breaks, absences and busy periods.
- Welcome patients and respond to telephone enquiries with professionalism and empathy.
- Assist with appointment bookings and patient records using Best Practice Premier.
- Support HotDoc appointment workflows and process approved payments using Tyro.
- Follow up prospective patient enquiries and consultation bookings.
- Check that doctor-recommended post-procedure review appointments have been scheduled.
- Assist with routine patient recalls and administrative follow-ups.
- Refer clinical enquiries and complex administrative matters to the appropriate supervisor.

About You

Essential Criteria

- Previous hands-on experience using Best Practice Premier medical software.
- Previous exposure to medical reception or healthcare administration.
- Availability for at least four days per week, including Fridays (essential).
- Excellent written and verbal communication skills.
- A professional, empathetic and patient-focused approach.
- Strong organisational skills and attention to detail.
- Reliability, punctuality and a positive attitude.
- Ability to work collaboratively, follow instructions and perform duties under supervision.
- Willingness to undertake structured clinical support training.
- A genuine interest in a long-term employment opportunity.

Desirable Criteria

- Certificate III or IV in Health Services Assistance, Medical Practice Assisting or a related qualification.
- Experience with HotDoc, Tyro or Medicare billing.
- Previous experience in a GP, skin cancer or specialist medical practice.
- Familiarity with treatment room preparation, infection control or stock management.
- Interest in skin cancer medicine, medical aesthetics and hair regrowth therapies.

Nursing qualifications or previous clinical assistant experience are not required.

What We Offer

- A supportive, professional and team-oriented doctor-led environment.
- A contemporary skin, hair and laser clinic.
- Structured training and supervision.
- Opportunities to develop both clinical support and medical administration skills.
- A varied role within a small and growing practice.
- A formal performance and remuneration review after approximately six months.
- Potential progression to permanent part-time employment by mutual agreement.

Remuneration & Career Development

Casual Hourly Rate: $33.71–$36.39 per hour, inclusive of casual loading, plus superannuation, depending on relevant experience,



skills and the applicable award classification.

The starting rate will be determined by the successful applicant's relevant experience, demonstrated competencies, actual responsibilities and classification under the Health Professionals and Support Services Award 2020. The applicable award minimum will always be met, including where it exceeds the advertised range.

Structured training and supervision will be provided for the clinical support component of the role and our clinic-specific Best Practice workflows.

A formal performance, competency and remuneration review will be conducted after approximately six months, with opportunities for pay progression based on demonstrated skills, performance and responsibilities, subject to applicable award requirements.

Potential Permanent Part-Time Employment: Indicative base rate of $30–$33 per hour, plus superannuation and applicable paid leave entitlements, subject to award requirements at the time of appointment.

Any transition to permanent employment will be subject to mutual agreement, demonstrated performance, operational requirements and applicable employment laws.

We welcome applicants with varying levels of experience who are reliable, motivated and interested in a long-term opportunity to grow with our clinic.

Recruitment Process

- Applications will be reviewed against the essential selection criteria.
- Shortlisted applicants may be invited to attend an interview.
- Suitable applicants may be invited to complete a paid, supervised practical assessment or trial shift to assess their suitability for the role.
- The successful applicant will initially be employed on a casual basis.

How to Apply

If you enjoy working with patients, have practical Best Practice experience and are interested in developing clinical support skills, we would love to hear from you.

Please email your application directly to [email protected]

Email Subject: Application – Clinical Support & Reception Assistant

Your application must include:

1. An up-to-date resume.

2. A brief cover letter outlining:

- Your experience using Best Practice Premier, including how long you have used it and the tasks you have performed.
- Your experience in medical reception or healthcare administration.
- Your availability during the working week, particularly Fridays.
- Your interest in developing clinical support skills.
- Why you are seeking a long-term opportunity with our clinic.

3. Two professional referees, preferably previous supervisors, practice managers or employers, including their names, positions and contact details.

Referees will only be contacted with your prior consent.

Please note: Previous hands-on Best Practice software experience and Friday availability are essential requirements.

We look forward to welcoming a caring, professional and motivated individual to our growing team.

Dr Jag Aesthetics & Hair Regrow Therapies

Unit 6, 186 Main Road, Blackwood SA 5051

Email: [email protected]

Website: www.drjag.au

Pay: $33.00 – $36.00 per hour

Expected hours: No more than 30.0 per week

Benefits:

- Employee mentoring program

Work Location: In person

📌 Reception assistant & Clinical Support (Blackwood)
🏢 Dr Jag Aesthetics & Hair Regrow therapies
📍 Blackwood