Medical Practice Front Desk Officer

Location: Greenwich Sydney N.S.W
Employment Type: Part-Time initially with view to long term permanent position.
Salary: Hourly rate range: $28.00 to $33.00 per hour + benefits

We are seeking a professional and compassionate Medical Practice Front Desk Officer to join our agile healthcare team. This role is pivotal in delivering exceptional patient care and ensuring smooth clinic operations.

Key Responsibilities:

- Medical Reception: Greet patients, manage appointments, and handle phone and email inquiries with professionalism and empathy.
- Patient Engagement: Provide outstanding customer service, address patient queries, and ensure a welcoming clinic environment.
- Medical Administration: Process Medicare and private health insurance claims, manage billing, and coordinate with healthcare providers.
- Medical Records Management: Maintain accurate and confidential patient records in compliance with Australian health regulations (e.g., Privacy Act 1988).
- General Duties: Schedule staff rosters, order office supplies, liaise with medical staff, and support practice manager with administrative tasks.
- Compliance: Adhere to Australian healthcare standards, including infection control and workplace health and safety.

Skills and Qualifications:





- Previous experience in medical reception or administration (preferred).
- Robust interpersonal and communication skills.
- Proficiency in medical software (e.g., Best Practice, Medical Director, Cliniko) and Microsoft Office.
- Knowledge of Medicare billing and private health insurance processes.
- Ability to multitask, prioritize, and work under pressure in a fast-paced environment.
- Certificate III in Business Administration (Medical) or equivalent (desirable).
- Current Working with Children Check and Police Check (or willingness to obtain).

Why Join Us?

- Supportive team environment in a modern medical practice.
- Opportunities for professional development and training.
- Competitive remuneration in line with the Health Professionals and Support Services Award.

To Apply:
Please submit your resume and a brief cover letter to Practice Manager at [email protected] by November 15, 2026. Only shortlisted candidates will be contacted.

Pay: $28.50 – $33.00 per hour

Expected hours: 22.8 per week

Experience:

- Front desk: 1 year (Preferred)

Work Authorisation:

- Australia (Preferred)

Work Location: In person

📌 Medical Practice Front Desk Officer (Greenwich)
🏢 HEALTHiClinic
📍 Greenwich