Position Overview

The Receptionist is responsible for providing professional and efficient front-office and administrative support across the accommodation and hospitality operations. The role focuses on managing enquiries, coordinating reservations and communications, maintaining accurate records, and providing customer service to guests, corporate clients, contractors, and visitors in accordance with company procedures.

Key Responsibilities & Accountabilities

- Greet and welcome guests, visitors, contractors and corporate clients, providing assistance and directing enquiries to the appropriate departments.
- Answer, screen and transfer incoming telephone calls, and respond to email and written enquiries in a timely and professional manner.
- Provide accurate information regarding accommodation availability, facilities, services, booking procedures and company operations.
- Receive, record and process accommodation reservations, booking amendments and cancellations using the property management system.
- Assist with guest arrivals and departures, including registration, room allocation information, key distribution and collection.
- Maintain accurate guest, visitor and reservation records, ensuring information is updated within the property management system.
- Handle routine guest and client enquiries, requests and complaints, escalating complex matters to management when required.
- Coordinate communication with housekeeping, maintenance and other departments regarding room readiness, guest requests and operational matters.
- Receive, record and distribute incoming correspondence, messages, deliveries and other communications.
- Prepare and maintain reception documentation, including booking records, correspondence, filing and general data entry.
- Assist with processing guest payments,



issuing receipts and maintaining accurate reception transaction records.
- Arrange and record appointments, visitor access and contractor enquiries where required.
- Maintain a clean, organised and professional reception environment.
- Assist with daily reception handovers and communicate outstanding enquiries or operational updates to relevant team members.
- Ensure confidentiality and compliance with company policies, privacy requirements and standard operating procedures.

Skills, Qualifications & Experience

- AQF Certificate II or III in a relevant field, or equivalent relevant experience consistent with ANZSCO Skill Level 4.
- Previous experience in reception, customer service, accommodation bookings or administrative support.
- Strong written and verbal communication and interpersonal skills.
- Excellent customer service skills with the ability to handle enquiries and complaints professionally.
- Proficiency in Microsoft Office and general administrative systems.
- Strong organisational skills, attention to detail and accurate data-entry abilities.
- Ability to manage competing priorities and work independently in a busy environment.
- Experience using RMS Cloud or similar property management systems is highly regarded.
- Experience within accommodation, hospitality or related industries is desirable.

Key Performance Indicators

- Timely and qualified handling of telephone, email and face-to-face enquiries.
- Accuracy of reservation records, guest information and reception documentation.
- Prompt handling and escalation of guest requests and complaints.
- Effective communication and coordination with internal departments.
- Compliance with company reception procedures, customer service standards and record-keeping requirements.

Work Location: In person

📌 Receptionist (Karratha)
🏢 Centurion Hospitality Management
📍 Karratha