Job Type: Full-time

Outbound Call Centre Representative - Remote Opportunity, 12 months max. term contract AustraliaJob DescriptionWho is Audika? Audika is part of Demant, a world-leading hearing healthcare group that offers creative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day.The Opportunity - Bring Your Contact Centre Experience to Life and work from anywhere in AustraliaWe’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre workplace, and want to make a real difference in people’s lives, this role is for you.What You’ll Be DoingAs a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction.Your day-to-day responsibilities will include:Making outbound calls as part of promotional campaigns (e. offering and scheduling free hearing tests, hearing aid trials,



adjustments)Following up on leads generated from direct marketing and rebooking lapsed clientsBooking and managing clinic appointments using our CRM and internal systemsAccurately updating client records and ensuring all information is documentedHandling a high volume of inbound calls from clients with empathy, accuracy, and professionalismMeeting and exceeding contact centre KPIs (calls per hour, bookings, quality scores)What We’re Looking ForWe strongly welcome applicants with previous contact centre, phone-based/ telephone sales experience , ideally from healthcare, insurance, financial services, telecommunications, or similar sectors.The ideal candidate will:Be an excellent communicator who can adapt their style to each client’s needsAble to handle high volume of outbound calls and come from previous sales/telephone sales representative roleHave strong experience working in fast-paced, target-driven contact centre environmentsBe highly proficient with CRM platforms and confident navigating multiple systemsDemonstrate strong organisational skills and attention to detailThrive in a team-focused, customer-first cultureBe motivated by KPIs and take pride in achieving individual and team goalsWhat You’ll Get in ReturnA structured onboarding and training program with ongoing coachingMonthly and quarterly incentives based on performanceA team-oriented, inclusive, and fun workplace cultureAccess to MyRewards – exclusive discounts and wellness benefitsCareer growth opportunities within a purpose-led global organisationOur ValuesCreate trust through care and accountabilityWork as a team , supporting each other’s successEmbrace a can-do attitude and a passion for serviceDrive innovation to improve client outcomesMake a Difference with Every CallJoin us in transforming lives through hearing care - starting with the power of your voice on the other end of the line. #J-18808-Ljbffr

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