Job Description

A career that lets your passion shine:

- Respond promptly and professionally to guest requests (linen, amenities, rollaway beds, baby cots, pillows, irons), delivering items fully prepared
- Assist with special room setups, VIP services, and turn-down duties, and handle guest laundry collection and returns aligned with brand standards
- Clean and service guest rooms to hotel standards, including bathrooms, balconies, and in-room items
- Maintain public area cleanliness on guest floors (corridors, lift lobbies, glass/mirrors, rubbish removal) and perform scheduled back-of-house cleaning
- Support post-maintenance cleaning, room inspections, and respond to room status updates (DND, NSR, Sleep Out)




- Operate commercial laundry equipment safely — sort, pre-treat, wash, dry, and fold towels and linen according to care labels and procedures
- Handle reject and damaged linen correctly, and keep laundry areas clean, organised, and chemicals safely stored
- Replenish floor pantries and trolleys to par levels, assist with deliveries, stock movement, and stocktake
- Collect and return master keys, radios, and worksheets, and ensure explicit handovers between shifts
- Follow all safety, chemical handling, and housekeeping protocols at all times

📌 Housekeeping All Rounder (Broadbeach)
🏢 Sofitel
📍 Broadbeach