Just finished your IT studies and ready to start your career? Looking for a role where you'll learn from experienced engineers, work with real technology and actually grow?

Neteffects is looking for an enthusiastic IT Graduate to join our helpdesk team in a Level 1 Support role.

Based on the Gold Coast, Neteffects has been providing IT consulting, managed services and technology support to organisations in Australia and around the world for more than 26 years.

With continued growth and expansion, we're looking for a motivated graduate who wants to build a long-term career in IT.

This is a full time position, preferably based on the Gold Coast, and is an ideal first step for someone who has recently completed (or is about to complete) a degree, diploma or certification in IT.

The Role

As a Level 1 Helpdesk Support Technician, you'll be the first point of contact for our customers when they need help with their technology. You'll log, troubleshoot and resolve everyday IT issues, and escalate more complex problems to our senior engineers.

We don't expect you to know everything from day one. Full training and support will be provided, and you'll work alongside experienced engineers who are happy to share what they know. As your skills and confidence grow, you'll progressively take on more technical work.

Your day could include:

· Answering support calls, emails and tickets from customers

· Logging, prioritising and updating tickets in our ticketing system

· Troubleshooting Windows desktop, laptop and application issues

· Helping users with Microsoft 365, Outlook, Teams, SharePoint and OneDrive

· Password resets, account unlocks and MFA set-up

· Creating and updating user accounts and basic permissions

· Setting up new computers, phones and peripherals for customers

· Troubleshooting printers, basic network and Wi-Fi connectivity issues

· Installing and updating software

· Providing remote support, with occasional onsite visits

· Escalating more complex issues to senior engineers, and learning from how they resolve them

· Keeping clear notes and maintaining accurate technical documentation

You'll always have experienced senior engineers available for escalation, so you're never left on your own with a problem you can't solve.

Technologies You'll Learn

Neteffects works across a wide range of technologies and vendors.



In this role you'll get hands-on exposure to:

· Microsoft 365 and Exchange Online

· Microsoft Entra ID and Active Directory

· Microsoft Intune

· Windows 10/11 and Windows Server

· ConnectWise and remote monitoring and management tools

· Lenovo hardware

· Cisco and Cisco Meraki networking

· Veeam backup

· Microsoft Azure and AWS

· Endpoint and cybersecurity technologies

You won't be expected to be an expert in these from the start. This is where you'll build the practical experience that's hard to get from study alone.

What We're Looking For

We're interested in people who are genuinely enthusiastic about technology and keen to learn.

You don't need commercial experience, and you don't need to tick every box.

Any of the following would be a bonus:

· A recently completed degree, diploma or TAFE qualification in IT

· Entry-level certifications such as Microsoft 365 Fundamentals, CompTIA A+ or Cisco CCNA (or currently studying towards one)

· Basic knowledge of Windows and Microsoft 365

· An understanding of networking fundamentals (IP addressing, DNS, DHCP, Wi-Fi)

· Experience from an internship, work placement, part-time IT role or volunteer work

· Home lab projects, building your own PCs or tinkering with technology in your own time

· Any customer service experience (retail, hospitality and call centre roles all count)

· A current driver's license

Practical curiosity, attitude and your ability to learn matter more to us than your résumé.

More Than Technical Skills

We're looking for someone who:

· Enjoys solving problems and figuring out how things work

· Is friendly, patient and enjoys helping people

· Provides exceptional customer service

· Communicates clearly with non-technical people

· Takes ownership of tickets and follows them through

· Can stay organised and manage their own workload

· Isn't afraid to ask questions when they don't know something





· Is eager to learn new technologies

· Works well as part of a team

· Takes pride in doing things properly

· Wants to build a long-term career in IT

Most importantly, we're looking for someone with the right attitude.

Technology can be taught. Curiosity, responsibility and a genuine desire to help customers are much harder to teach.

Why Neteffects?

We've always believed that people do their best work when they're trusted and supported.

Our workplace and approach to employment have previously attracted coverage from the Gold Coast Bulletin, The Australian and American Workplace Magazine.

We pride ourselves on creating an enjoyable workplace where people are given flexibility and responsibility.

As a graduate, you'll get the structure and guidance you need to find your feet, along with the trust and freedom to take ownership of your work as you grow.

We also offer:

· Competitive graduate remuneration

· A generous bonus system

· Flexible working arrangements

· Structured on-the-job training and mentoring

· Support for professional development and certifications

· Exposure to a broad range of technologies and customer environments

· Direct access to experienced senior engineers

· A clear pathway from helpdesk into Level 2 support, cloud, infrastructure, networking and cybersecurity roles

Start Your Career With Us

This isn't a dead-end helpdesk job where you answer the same calls forever.

As your skills develop, we'll look to involve you in increasingly technical work across Microsoft 365, Azure, networking, infrastructure, identity, cybersecurity, backup and cloud technologies.

Many great engineers start their careers on the helpdesk. Neteffects' service model spans end-user support through to Microsoft 365, Azure, cybersecurity, networking and infrastructure engineering, so there's plenty of room to grow.

If you're passionate about technology, enjoy helping people, want to provide spectacular customer service and are ready to launch your IT career, we want to hear from you.

Apply Now

Send us your CV along with a short introduction telling us about yourself, your studies, any IT experience you have (including personal projects) and the areas of technology that interest you most.

Neteffects

Managed IT | Cloud | Infrastructure | Cybersecurity

📌 IT Graduate - Helpdesk Support (Ashmore)
🏢 Neteffects
📍 Ashmore