Business Analysts - Service Requirements

Grade: Grade 7/8
Salary range: $116,981-129,492 + superannuation and leave loading
Duration: temporary full time role for 6 months
Location: Hybrid with an in-office requirement on Wednesdays & Fridays in McKell Building, Haymarket. This may be subject to change in line with DCS workplace policies

Help shape the requirements that will underpin Australia's Public Safety Mobile Broadband service, translating complex frontline and operational needs into clear, procurement-ready requirements.

These are delivery-focused roles suited to experienced Business Analysts who are comfortable working through complex source material, challenging incomplete requirements and producing high-quality requirements within tight timeframes.

About the team

This role sits within the PSMB Solutions team in the NSW Telco Authority.

You'll work within the Solutions PSMB team to develop detailed, RFT-ready requirements for the Public Safety Mobile Broadband service. Working from established use cases, operational needs and service outcomes, you'll turn complex information into transparent, measurable and verifiable requirements that can be taken to market.

This is a hands-on role requiring strong business analysis, requirements development and stakeholder facilitation skills, with the ability to work across users, technical specialists, service providers and subject-matter experts.

Your responsibilities will include

- Develop procurement-ready requirements by translating existing use cases, operational needs, and service outcomes into clear, measurable and verifiable requirements.
- Apply the approved Requirements Framework, including drafting, taxonomy, numbering, prioritisation, traceability and governance.
- Maintain quality and traceability across requirements, ensuring they follow the agreed framework and support clear and comparable supplier responses.
- Define supplier obligations, government responsibilities, service levels, performance measures, acceptance criteria and evidence requirements.
- Lead requirements development and validation with relevant operational, technical, jurisdictional, procurement, commercial and legal stakeholders.
- Review and improve existing requirements, identifying gaps, dependencies, assumptions, exceptions and failure scenarios across the end-to-end service.
- Progress requirements through assurance and approval, and contribute to RFT schedules, compliance matrices, response templates and evaluation materials.

To be successful in this role you will have

- Strong experience developing detailed business, service or procurement requirements,



ideally for complex technology or telecommunications services.
- Demonstrated ability to turn complex user and operational needs into precise, measurable requirements.
- Strong workshop, stakeholder engagement and requirements validation skills.
- Experience working across business, operational, technical and service-management environments, with strong attention to traceability and requirements quality.
- Hold Essential Security Clearance: You will be able to obtain and retain minimum Baseline Security clearance within six months to work with sensitive government and critical communications information

A talent pool may be created from this recruitment action for future temporary or ongoing vacancies in roles with similar capability requirements.

About NSW Telco Authority

NSW Telco Authority (NSWTA) operates and manages the Public Safety Network to deliver radio communications for frontline responders.

We work with emergency services and telecommunications carriers to protect communications assets during emergencies and natural disasters.

NSWTA is a delivery agency with responsibility for over $1.5 billion in key NSW Government projects that connect communities and support emergency services.

We lead and coordinate whole-of-government connectivity strategy to bridge the digital divide and help keep people and places safe.

NSWTA operates as a standalone Statutory Authority within the Department of Customer Service. We promote flexibility and we will consider part time, job share and other flexible arrangements.

We're proud of our customer-centric, people-first culture and it is key to the success of our fast-moving, high-performance organisation, where our people and partners live and breathe our values of Integrity, Trust, Service and Accountability.

We understand the importance of continuing to learn and grow in your career and provide a range of training and development opportunities to keep upskilling and nurturing our people. We're also committed to creating opportunities for job mobility and new experiences within our organisation or the wider public sector.

For more information, go to NSW Telco Authority

Application instructions

In your cover letter, please respond to the following two questions using a specific example for each.



Keep each response to no more than 200 words and clearly explain the situation, what you personally did and the outcome.

1. Delivering under pressure
Tell us about a time you had to deliver complex work to a tight deadline while priorities or direction were changing. How did you respond to direction and feedback, maintain a positive approach and ensure the work was delivered?
2. Getting across complex technology quickly
Give an example of when you had to quickly understand an unfamiliar or complex technology, service or technical environment. How did you get across it, identify what mattered and translate that understanding into clear business or service requirements?

Salary Grade 7/8, with the base salary for this role starting at 116,981 base plus superannuation

Click here to access the Role Description . For enquiries relating to recruitment please contact Fiona Glover via ••••@customerservice.nsw.gov.au.

Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.

A talent pool may be created as part of this recruitment process and will be valid for up to 18 months. The talent pool may be used to fill future ongoing or temporary vacancies of the same or similar role.

Closing Date: 11:59pmThursday 19th November

Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 •••• •130 or ••••@customerservice.nsw.gov.au.

For more information, please visit
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Information on adjustments available for the recruitment process

📌 Business Analyst (Sydney)
🏢 NSW Department of Customer Service
📍 Sydney