We are a manufacturing business based in Ararat, specialising in aerospace, defence, and commercial electrical wiring harnesses, and we're seeking a Sales Customer Accounts Lead (ASD) to join our team!

This is a fantastic opportunity for an experienced customer account professional to take ownership of key relationships within the Aerospace, Space and Defence sector. This is a newly created role following a recent department restructure, one of four positions managing major customers including names like Kenworth Trucks and Boeing. Acting as the primary interface between customers and the business, this role offers genuine variety across account management, forecasting, order processing, and contract compliance, all within a growing and highly regulated industry.

About Us

We are a manufacturing business based in Ararat, specialising in aerospace, defence, and commercial electrical wiring harnesses, known for strong customer partnerships and a commitment to quality, compliance, and delivery performance.

What you'll be doing?

- Managing customer relationships: Building and maintaining strong working relationships with customer purchasing, program, engineering, quality, and commercial stakeholders.
- Acting as the key point of contact: Representing customer requirements internally and acting as the escalation point for enquiries, delivery concerns, quality issues, and supply risks.
- Supporting account growth: Proactively engaging with customers to support revenue targets and identify upselling and cross-selling opportunities within existing accounts.
- Managing forecasting and demand: Reviewing customer forecasts, production schedules, and demand profiles, and communicating changes to Production, Procurement, and Planning teams.
- Coordinating engineering changes: Supporting the introduction of new products and engineering changes, ensuring customer requirements are clearly communicated and implemented internally.
- Monitoring performance: Tracking customer scorecards and contractual performance measures, coordinating actions to improve delivery, quality, and customer satisfaction.




- Managing quotations and orders: Preparing and issuing quotations, processing customer orders through ERP systems, and managing order acknowledgements and confirmations.
- Coordinating across departments: Liaising closely with Engineering, Procurement, Production, and Logistics to ensure delivery commitments are met and risks are escalated early.
- Maintaining accurate records: Keeping CRM and ERP systems up to date with customer data, order status, and pipeline activity.
- Supporting compliance: Ensuring adherence to AS9100, ISO9001, DISP, export control, and document control and traceability requirements, and supporting customer audits and compliance reviews.

Who are they looking for?

- Customer account experience: Experience in customer account management, sales support, contract administration, project coordination, or customer service, ideally within a manufacturing, aerospace, or defence environment. Candidates with relevant fleet or account management experience and a genuine passion for the industry will also be considered.
- Strong administrative capability: Excellent organisational and administrative skills, with a structured approach to managing orders, data, and tracking.
- Excellent communicator: Strong communication and stakeholder management skills, with the ability to ensure clear and consistent information flow across teams.
- Ability to manage competing priorities: Comfortable managing multiple customers and priorities simultaneously in a deadline-driven, fast-paced environment.
- Regulated environment experience: Experience working within regulated or compliance-driven environments.
- Aerospace and Defence capability:



Experience or capability operating within Aerospace and Defence environments, including AS9100 quality standards, DISP requirements, and controlled documentation practices.
- ERP/CRM proficiency: Experience using ERP and CRM systems, with strong attention to detail in order entry and data management.
- Defence Prime exposure (desirable): Exposure to Defence Prime contractors and Commonwealth procurement environments is highly regarded, though not essential.
- Fast-paced account exposure (desirable): Exposure to quick-moving, volume-based customer accounts is a bonus.
- Australian citizenship and clearance eligibility: Australian citizenship is required, along with the ability to obtain and maintain a Baseline (Level 1) Personnel Security Clearance, and the ability to work within controlled Defence and Aerospace environments.
- Full-time, in-office availability: This role is based full-time in our Ararat office.

Why you should consider this opportunity?

We offer an attractive remuneration package and other benefits, such as:

- A salary of $80,000-$90,000
- RDOs (rostered days off), providing an additional 12 days off per year
- Mandatory Christmas closure period
- The opportunity to work within a highly specialised and growing Aerospace, Space and Defence sector
- Genuine variety across customer relationship management, forecasting, and compliance
- Exposure to major customers and Defence Prime contractors

How to apply

Ready to join this role? Click Apply now to submit your resume and share your availability and expected salary with us, along with a brief outline of your experience with RFQs, RFTs, RFPs, EOIs, or defence procurement submissions if applicable.

We welcome applications from candidates who hold Australian citizenship and are eligible to obtain the required security clearance for this role, including those who may not meet every requirement but bring genuine enthusiasm and transferable experience.

All information received will be kept strictly confidential and will be used only for employment-related purposes.

📌 Sales Customer Account Lead - Aerospace, Space & Defence (Ararat)
🏢 Important Business
📍 Ararat