CUSTOMER SERVICE / WAREHOUSE SUPPORT – Casual - Entry Level Career Opportunity

Parker Healthcare is an Australian-owned company that has been supplying innovative medical products to hospitals across Australia for over 40 years.

We are looking for a friendly, motivated and enthusiastic person who enjoys variety, has excellent computer skills and isn't afraid to roll up their sleeves to join our energetic team as a Casual Customer Service / Warehouse Support Officer.

No previous office, administration or warehouse experience? That's okay. If you've worked in retail, hospitality, customer service or another people-focused environment and are looking for a change, we'd love to hear from you.

This is a great opportunity to get your foot in the door of the medical industry, with full training provided and opportunities to develop your skills and grow into other areas of the company over time.

About the role

Based at our Head Office in Mitcham, this is a varied, hands-on role where you'll provide customer service support to our customers and Sales Team, while also assisting with the day-to-day operations of our warehouse.

No two days will necessarily be the same! Your responsibilities may include:

Customer Service & Administration

- Answering incoming calls and assisting customers with their enquiries

- Entering and processing customer orders

- Providing friendly and professional customer service over the phone and by email

- Preparing customer quotations

- Supporting our Sales Team with day-to-day activities

- Co-ordinating equipment required for medical conferences

- General administration and office duties as required

Warehouse Support

- Picking and packing customer orders accurately and efficiently





- Booking freight for customer orders via online shipping portals

- Receiving, checking and putting away incoming stock

- Assisting with stock replenishment and general inventory organisation

- Preparing orders for dispatch and arranging outgoing deliveries

- Maintaining a clean, tidy and organised warehouse

- Assisting with general warehouse duties as required

You'll receive full training, so we don't expect you to know the medical industry or our systems when you start. We're simply looking for someone with a positive attitude who is happy to learn and get involved.

Availability

Working hours will generally fall between 8.00 am and 4.30 pm, Monday to Friday, with hours and days varying depending on business requirements and the successful applicant's availability.

Ideally, we're looking for someone who has availability during these days and times and can offer some flexibility when additional support is required. However, we may also be able to accommodate school hours for the right candidate, so we'd encourage you to apply if this suits your circumstances.

About you

Strong computer skills are essential, including confidence using various software programs and the ability to quickly learn new systems and processes.

Junior applicants are welcome to apply.

We're looking for someone who also is:

- Friendly, approachable and enjoys helping people





- Confident communicating with customers over the phone and by email

- Reliable, organised and keen to learn

- Comfortable working as part of a team, as well as independently

- Happy to get involved in both office-based and hands-on warehouse duties

- Physically comfortable with the general demands of picking, packing and handling stock

- Able to manage multiple tasks and stay organised

- Previous customer service, retail, hospitality or warehouse experience is desirable, but not essential

- Available to start ASAP!

You might currently be working in retail, hospitality, customer service or warehousing and be ready for a change. Perhaps you're looking for your first opportunity in an office environment or simply want a role that offers variety and the chance to build a career somewhere with room to grow.

What matters most to us is your attitude, reliability, willingness to learn and ability to provide great service.

What we offer

- Full training and ongoing support

- A friendly and energetic team workplace

- A varied role combining customer service, administration and warehouse support

- The opportunity to build a career within an established Australian-owned company

- Opportunities to develop your skills and progress into other areas of the business

- Weekday work only, Monday to Friday

- Conveniently located at our Head Office in Mitcham, Victoria

Applicants must have permanent working rights in Australia.

If you're ready for a change, enjoy variety and are looking for an opportunity to join a supportive team and start a new career, we'd love to hear from you!

Applicants must have permanent working rights in Australia. Only successful applicants will be contacted.

📌 CUSTOMER SERVICE / WAREHOUSE OFFICER - Casual - Entry level career opportunity (Mitcham)
🏢 Parker Healthcare
📍 Mitcham