Our vision is simple: A future where every person belongs and thrives.

For more than 42 years, FOCUS Connect has walked alongside people and communities, building confidence, strengthening connections and enabling people to live with dignity, respect and choice.

Our approach is guided by our Philosophy of Care – Wellness, Inclusion and Reablement. We believe in building on people's strengths, supporting independence, encouraging participation and enabling people to live life their way.

We're looking for a passionate, forward-thinking and people-focused Quality Manager to lead our approach to governance, continuous improvement and organisational excellence.

This is more than a traditional quality and compliance role.

We're looking for someone who sees quality as an opportunity to learn, improve and innovate. Someone who enjoys working alongside leaders and teams, turning challenges into opportunities and helping people build the confidence and capability to do things better.

Reporting directly to the CEO, you'll play an significant role in shaping a culture where continuous improvement is part of how we work, not simply something we do for compliance.

About the Role

Working collaboratively across our Home Care, Social Groups, Community Services and Corporate Services teams, you'll lead our Governance, Continuous Improvement and Excellence function.

You'll help strengthen our systems, processes and practices while empowering our people to take ownership of quality and improvement, ensuring our Philosophy of Care is reflected in everyday practice and the experiences of the people we support.

You'll:

- Lead and embed a culture of continuous improvement, learning and organisational excellence.
- Champion our Philosophy of Care, embedding Wellness, Inclusion and Reablement into quality frameworks, service practices and client outcomes.
- Coach and support leaders and teams to identify opportunities, solve problems and implement practical improvements.
- Strengthen quality, governance, risk and assurance frameworks across the organisation.
- Turn audit findings, incidents,



complaints and feedback into meaningful improvements and better client outcomes.
- Lead internal audits, quality reviews and regulatory readiness with a supportive, improvement-focused approach.
- Support the organisation to navigate aged care reforms, regulatory requirements and evolving quality standards.
- Use data, insights and emerging trends to identify risks, inform decisions and drive better performance.
- Work closely with the CEO, Senior Leadership Team and Board to strengthen governance, accountability and organisational effectiveness.

About You

- You'll naturally connect with our Vision, A future where every person belongs and thrives, and your own values will align with ours – Connection, Inclusion and Creativity.
- You'll believe that quality care and services should empower people, build on their strengths, support independence and create opportunities for meaningful participation and connection.
- You'll be a collaborative and approachable leader who enjoys working with people, challenging traditional thinking and finding better ways of doing things.
- You'll understand the importance of strong governance and compliance, but what will really set you apart is your ability to bring people on the journey, influence positive change and make continuous improvement part of everyday practice.

You'll bring:

- Strong experience in quality management, governance, risk and continuous improvement within aged care, community services or another regulated human services environment.
- Demonstrated success leading continuous improvement initiatives and embedding sustainable organisational change.
- A collaborative leadership style, with the ability to coach,



influence and build capability across teams.
- Strong knowledge of aged care and community services quality standards, regulatory requirements and reform.
- An understanding of person-centred, strengths-based approaches that promote wellness, inclusion, independence and reablement.
- Experience leading audits, quality assurance and risk management processes.
- The ability to turn complex information, data and findings into practical actions and meaningful improvements.
- Excellent communication, relationship-building and stakeholder engagement skills.
- Confidence working with senior leaders and providing quality, governance and risk insights to executive teams and Boards.

Experience with Support at Home and CHSP programs, along with relevant tertiary qualifications in quality, governance, risk, health or community services, will be highly regarded but are not essential.

A nursing qualification and current registration as a Registered Nurse would also be advantageous, but are not essential.

A current National Criminal History Check and Working with Children Check are required.

Why Join FOCUS Connect?

- You'll join a passionate, fun and purpose-driven team during an exciting period of growth and organisational change.
- You'll have the opportunity to influence how we work, strengthen our organisational capability and help shape a culture where people feel empowered to learn, improve and innovate.
- With direct access to the CEO and the opportunity to work across the organisation, you'll play an important role in supporting our future direction.
- Most importantly, your work will help us deliver services that reflect our Philosophy of Care, strengthen independence and wellbeing, and create better outcomes for the people and communities we support.

If you're a quality leader who is passionate about people, improvement and making a genuine difference, we'd love to hear from you.

Apply via SEEK.

For further information, contact ••••@focusconnect.org.au.

📌 Quality & Continuous Improvement Manager (Campbelltown)
🏢 Focus Connect
📍 Campbelltown