Job Summary

This role drives overall site performance, revenue growth, occupancy optimization, cost management, and regulatory compliance across all accommodation, food & beverage, utility, and maintenance operations. Serving as the primary leadership anchor on-site, the Village Manager leads a multi-disciplinary team of 40+ operational staff, manages major stakeholder and resource sector client relationships in the Pilbara, and ensures the asset is maintained to corporate, municipal, and statutory standards. The employee will be on a FIFO roster with accommodation and food provided on site.

KEY RESPONSIBILITIES & ACCOUNTABILITIES

1. Strategic Leadership & Commercial Performance

- Drive overall commercial profitability, monitoring Occupancy, Average Daily Rate (ADR), RevPAR, and Food & Beverage gross profit margins across village and motel assets.

- Oversee site financial management, including annual budget preparation, weekly Passengers on Board (POB) occupancy forecasts, kitchen food-cost controls, labour-cost optimization, and capital expenditure planning.

- Manage high-level client relationships with key resource-sector, corporate, and FIFO accounts.

- Lead transition protocols for corporate account cutovers, vendor terms, and administrative entity updates.

2. Operational Excellence & Site Management

- Provide executive oversight across all operational departments: Front Desk/PMS (RMS), Housekeeping, Commercial Kitchen/F&B;, Facilities Maintenance (MaintainX), and Administrative Support.

- Ensure seamless execution of daily guest arrivals, room allocations, dining hall operations, and facility upkeep.

- Oversee site workforce scheduling for a roster of 40+ staff, managing cross-departmental skill utilization (bar, bistro desk, housekeeping, maintenance) while maintaining strict compliance with Fair Work standards.

- Implement and refine Standard Operating Procedures (SOPs)



across all departments to ensure consistent, high-quality service delivery.

3. Asset Management, Utilities & Vendor Oversight

- Maintain total oversight of master asset registers, preventive maintenance cycles, and infrastructure upkeep across 300+ accommodation units, commercial kitchens, dining halls, gymnasiums, and vehicle fleets.

- Manage major third-party trade, utility, and supply contracts (e.g., Water Corporation, Horizon Power, Bidfood, Wormald, Chubb, Instant Waste, Dampier Plumbing).

- Direct specialized asset compliance programs.

- Lead rapid triage and resolution of critical maintenance defects and infrastructure repairs.

4. Compliance, Health & Safety (WHS)

- Act as the primary Licensee / Responsible Person for municipal, state, and statutory compliance (e.g., City of Karratha Lodging House Certificates under the WA Health Act 1911).

- Ensure 100% adherence to Australian Standards for essential safety services, specifically AS1851 fire protection systems maintenance (6-monthly/annual testing via Chubb/Wormald).

- Lead site Workplace Health & Safety (WHS) culture, environmental compliance, food safety/HACCP standards, and emergency response protocols.

- Maintain complete digital archives for all municipal permits, trade invoices, safety logs, and audit requirements.

- Maintain a cordial working relationship with the authorities, businesses within proximity of the property and the community.

5. People & Culture Leadership

- Foster a positive,



high-performing team culture across a remote industrial workforce.

- Oversee recruitment, onboarding, performance evaluation, and professional development for all direct reports and staff.

- Maintain robust succession planning and backup coverage frameworks for mission-critical roles (Head Chef, Housekeeping Manager, Maintenance Supervisor, Assistant Managers).

- Oversee preparation of leave rosters and FIFO rosters for staff.

KEY PERFORMANCE INDICATORS (KPIs)

- Financial Performance: Achievement of KPIs assigned, budgeted EBITDA, room revenue, and kitchen gross profit margins.

- Operational Quality: Maintenance of high occupancy rates, POB forecasting accuracy, and guest satisfaction metrics.

- Statutory Compliance: 100% pass rate on local authority audits (City of Karratha), food safety inspections, and statutory safety certifications (AS1851 Fire, TMV, Health).

- Asset Integrity: Completion of scheduled preventive maintenance programs (HVAC, water, power) with zero critical utility downtime.

- People & Safety: High staff retention, zero lost-time injuries (LTI), and roster compliance.

QUALIFICATIONS & EXPERIENCE

- Experience: at least 10+ years of senior leadership in hotel, large-scale accommodation, resort, or remote workforce village environments.

- Education: Degree or Advanced Diploma in Hospitality Management, Business Administration, or related discipline (preferred).

- Skills: Advanced financial acumen (P&L; management, budgeting), contract negotiation, vendor management, asset tracking, and team leadership.

- Certifications/Licenses: Approved Manager's License (WA), First Aid Certificate, and valid Driver's License.

- Attributes: Decisive, crisis-resilient, commercially minded, with robust interpersonal communication skills tailored for regional/industrial stakeholders.

📌 Village Manager (Karratha)
🏢 Centurion Hospitality Management
📍 Karratha