Enjoy being the person clients rely on to keep their freight moving?

A freight forwarder based in Botany is seeking an experienced Customer Service Representative to manage client enquiries, follow up orders and shipments, and provide quoting and sales support.

Working across mainly sea freight, with some air freight, you will liaise with clients, overseas agents and internal teams to keep shipments progressing and customers informed. You will also assist with operational overflow when required.

About the role

- Manage customer enquiries, new orders and shipment follow-up.
- Liaise with overseas agents to coordinate timely, cost-effective freight movements.
- Keep clients informed of shipment progress, delays and delivery arrangements.
- Prepare customer sales quotes and respond to overseas agent quote requests.
- Support the sales team with rates, enquiries and order coordination.
- Collect and check shipping documents, coordinating job registration in CargoWise.
- Liaise with customs brokers, transport teams and service providers to arrange clearance and delivery.
- Assist with invoicing, supplier cost checking,



delivery orders and other operational tasks as required.

About you

- Previous customer service or operations experience within international freight forwarding.
- A sound understanding of sea freight processes, with air freight experience also valued.
- Experience using CargoWise.
- Clear written and verbal communication skills.
- Strong attention to detail and the ability to manage competing priorities.
- A proactive approach to following up orders, resolving issues and supporting colleagues.

Why consider this opportunity?

This role offers variety across customer service, quoting, sales support and freight operations, with the opportunity to build robust relationships with clients and overseas agents.

If you enjoy combining freight knowledge with responsive, personal customer service, apply now with your resume.

If you have any questions feel free to contact Sharyn O'Halloran on mobile 04•• ••• 472 for further information or inquiries about similar roles.

📌 Customer Service (Botany)
🏢 People in Focus
📍 Botany