- Lead a network powered by purpose, where strong operational leadership, engaged teams and great customer experiences help create brighter futures for animals across Victoria

- Empower Store Managers to deliver exceptional results, strengthen performance and create thriving, community-focused Op Shops!

About RSPCA Victoria

RSPCA Victoria is a non-government, community-based, not-for-profit organisation whose purpose is ‘to exist for animals to live better lives’. We are Victoria’s best-known and most respected animal welfare organisation.

Our organisation’s vision is to have ‘a world where animals and people live together with dignity, respect and compassion’. RSPCA’s values – show compassion, lead the way, act with courage and seek positive outcomes – set clear expectations for all our employees and volunteers.

About the Role

At RSPCA Victoria, our Op Shops do more than sell great finds; they generate vital funds that support animal care, rescue, rehabilitation and advocacy across the state. We're looking for an experienced and commercially minded Op Shop Operations Manager to lead the performance and operational success of our growing Op Shop Network.

By leading and developing a team of Store Managers, you'll drive sales and operational performance across the network while ensuring every store delivers an exceptional customer, volunteer and donor experience. Using performance insights and commercial acumen, you'll identify opportunities, strengthen store execution and champion continuous improvement across a growing and increasingly complex retail network.

Duties and Responsibilities

- Network Performance & Growth: Lead the operational and financial performance of the Op Shop Network, driving sales, surplus and sustainable growth across multiple locations.

- Leadership & Capability Development: Coach, support and develop Store Managers, building capability, accountability and high-performing teams across the network.

- Operational Excellence: Establish and embed consistent processes, standards and ways of working that improve efficiency, strengthen execution and support long-term success.

- Performance & Continuous Improvement: Use data and insights to identify opportunities, address performance gaps and implement initiatives that improve results across the network.





- Store Operations & Customer Experience: Drive excellence across customer service, volunteer engagement, store presentation, donation management and day-to-day operations.

- Stock Flow & Network Efficiency: Optimise the movement of donations, stock and inventory across stores and warehouse operations to maximise sales, efficiency and surplus outcomes.

- Stakeholder Collaboration: Work closely with Commercial Enterprises, Marketing, Merchandise and other internal teams to successfully deliver business initiatives and improvements.

About You

You are a results-driven retail leader who is passionate about developing people, improving performance and creating operational excellence. You thrive on turning insights into action and building high-performing teams that deliver outstanding results.

What you’ll bring

- Demonstrated experience leading multi-site retail, service or operational networks.
- Strong people leadership skills, with experience coaching and developing managers to achieve outstanding results.
- Commercial and analytical capability, with the ability to turn performance data into practical actions that improve outcomes.
- Experience improving operational processes, standards and ways of working across multiple sites.
- Strong stakeholder management, communication and organisational skills.
- The ability to balance strategic priorities with hands-on operational leadership.

Highly Regarded

- Experience in second-hand retail, charity retail or another donation-based environment.
- Experience leading volunteer-supported operations or mixed paid and volunteer teams.
- Experience supporting newly opened locations through establishment and transition into business-as-usual operations.
- Qualifications in Business, Retail, Management or a related discipline.

Recruitment Requirements

- Current and valid driver’s license (role involves travelling from multiple RSPCA Victoria Op Shop stores)
- National Police Check

What's on offer?





- Genuine Work-Life Balance & Generous Leave: Access a comprehensive suite of leave entitlements designed to support your lifestyle and wellbeing. This includes annual and personal leave, 6 additional days of paid leave per year (pro-rata), purchased leave options, paid parental leave, study leave, and paid family and domestic violence leave.

- Accrued Days Off (RDOs): Enjoy standard RDO agreements that offer up to 12 additional days off per year, allowing you more time to recharge.

- Holistic Wellbeing Support: Your mental and physical health matter to RSPCA. Benefit from a wide range of wellness initiatives, including confidential counselling via their Employee and Volunteer Assistance Program (EVAP), dedicated wellbeing activities, and educational programs.

- Exclusive Staff Discounts: Take advantage of premium discounts across our partner networks and services, including Royal Canin pet food, RSPCA Pet Insurance, Hush Puppies footwear, and RSPCA Victoria retail and veterinary clinic products and services.

- Maximise Your Take-Home Pay: Access tax-effective salary packaging and novated lease arrangements through their leading workplace perks provider, Maxxia.

- Continuous Growth & Development: RSPCA invests in your professional journey with robust learning and development opportunities specifically curated to support and elevate you in your role.

Ready to join a team that makes a difference? Apply today!

How to Apply

To learn more about our organisation and this job opportunity, please visit our Employment Opportunities page (https://rspcavic.org/careers/employment-opportunities/) and download the Position Description for more details. If you have any questions, please contact our Recruitment Team via ••••@rspcavic.org.au for a confidential discussion.

** Applications will be actively reviewed as they are received**

RSPCA Victoria is committed to creating a diverse and inclusive work workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment and we strongly encourage people from all cultural backgrounds to apply, including Aboriginal and Torres Strait Islander people. Applicants are welcome to access RSPCA Victoria’s Diversity & Inclusion Policy here.

📌 Op Shop Operations Manager (Permanent Full Time) (Burwood East)
🏢 Rspca Victoria
📍 Burwood East