Who we are?

Police Bank is one of Australia’s fastest growing Mutual Banks. We are a progressive, purpose-driven financial institution, and we pride ourselves on offering a competitive range of financial products and services, all of which have been created with the needs of our members at front of mind.

The Opportunity

We’re looking for an Assistant Relationship Manager to join our Retail Relationship Management team in Tasmania.

This is a great opportunity for someone with banking, lending or customer relationship experience who enjoys building genuine connections and delivering great outcomes for members.

Working closely with our Relationship Managers, you’ll support members throughout their banking journey, from onboarding and everyday banking needs through to lending applications and ongoing relationship management. You’ll also play an important part in helping grow and retain our member base by identifying opportunities to provide banking solutions that genuinely meet their needs.

At Police Bank, our connection to the policing community is at the heart of who we are, and you’ll have the opportunity to build strong relationships with our members and the broader community we serve.

What will you be doing?

- Building strong and trusted relationships with members through proactive engagement and exceptional service.

- Supporting Relationship Managers to manage, retain and grow their member portfolios.

- Assisting with the end-to-end lending journey, from initial enquiry and documentation through to settlement.

- Responding to member enquiries across face-to-face, phone, email and digital channels.

- Identifying opportunities to support members with suitable banking, lending and insurance solutions.

- Coordinating with internal teams and external partners to help keep lending applications moving and deliver timely settlements.

- Supporting portfolio reviews, retention activities and opportunities such as refinancing,



top-ups and product consolidation.

- Contributing to lending growth, membership growth and broader team targets.

- Getting involved in community engagement, promotional activities and events to strengthen Police Bank’s relationships and presence.

- Ensuring member and lending activities are completed in line with relevant policies, responsible lending obligations and regulatory requirements.

What are we looking for?

We’re looking for someone who is relationship-driven, proactive and genuinely passionate about delivering a great member experience.

You’ll ideally bring:

- Experience in retail banking, lending, financial services or a customer relationship-focused environment.

- Strong customer service and relationship-building skills.

- Excellent communication skills and confidence engaging with members across different channels.

- The ability to manage competing priorities while maintaining strong attention to detail.

- A proactive approach to problem-solving and identifying opportunities to improve member outcomes.

- The ability to work collaboratively while also being comfortable taking initiative and working independently.

- Experience with banking, CRM and Microsoft Office systems.

- Previous experience in relationship banking, lending support or home lending would be highly regarded.

- Knowledge of consumer or residential lending processes and responsible lending obligations would be an advantage.

Most importantly, you’ll be someone who enjoys getting to know your members, understanding what they need and helping them achieve their financial goals.





About Us

We know people do their best work when they feel supported, trusted, and connected to purpose.

At Police Bank, you’ll find:

- Meaningful work – what you do directly supports our members and community

- Real impact – your ideas and contributions won’t get lost in layers

- Trusted environment – we value outcomes over hierarchy

- Flexibility – we support balance in how you work

- Growth – opportunities to develop, stretch, and progress your career

What can we offer you?

? Work-Life Balance & Wellbeing
Enjoy flexible and hybrid working options, generous parental leave, and unique leave types that support your wellbeing and life circumstances. Access wellbeing programs, EAP support, and regular health initiatives.

? Rewards & Benefits
Benefit from competitive superannuation, salary packaging options, novated leasing, and exclusive access to financial services and employee discounts. Plus, earn through our referral program.

? Learning & Development
Grow your career with study support, paid study leave, professional membership reimbursement, and access to online learning resources.

? Recognition & Community
Be celebrated through awards, milestone recognition, birthday perks, and volunteer leave—while contributing to a supportive and purpose-driven workplace.

What happens next?

If this sounds like the opportunity you've been looking for, we'd love to hear from you. Apply now and take the next step in your career with Police Bank.

No recruitment agencies please. We've got this. Thank you!

Police Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status. This role is open to Australian and Current Zealand Citizens and permanent residents only.

📌 Assistant Relationship Manager (Hobart)
🏢 Police Bank
📍 Hobart