About the role

Based in Perth, the Collections Officer manages and collects outstanding payments from clients and third-party payers for home care services. The role ensures timely invoice follow-up, maintains accurate financial records and supports the organisation's financial health through respectful, qualified communication with clients, their families and stakeholders.

Key responsibilities
Monitor and manage outstanding invoices for home care services.
Follow up overdue accounts through phone, email and written communication.
Maintain accurate records of collection activities in the accounting system.
Reconcile client accounts and investigate billing discrepancies.
Communicate professionally with clients, family members and authorised representatives regarding outstanding balances.
Work with care coordinators and administration staff to resolve billing issues.
Explain invoices, service charges and payment options clearly and sensitively.
Record and allocate incoming payments accurately.
Set up and manage appropriate payment plans.




Process refunds and adjustments as approved.
Ensure collection activities comply with company policies and relevant regulations.
Prepare aged receivables and collection performance reports.
Escalate high-risk or long-overdue accounts to management.

What we're looking for
Previous experience in accounts receivable, collections or billing.
Experience in healthcare, aged care or home care services is highly desirable.
Solid communication, negotiation and problem-solving skills.
High attention to detail and accuracy when managing financial records.
Ability to handle sensitive conversations with empathy and professionalism.
Proficiency in accounting software and Microsoft Excel.
Solid customer service orientation, time management and organisational skills.
Commitment to confidentiality and professionalism.
Ability to work independently and as part of a team.

📌 Collections Officer – Home Care Services Perth
🏢 The CareSide
📍 Perth