Senior Service Desk Engineer Escalations & Mentoring Moe (Australia)

Senior Service Desk Engineer Escalations & Mentoring Moe (Australia)

10 Nov
|
Emerging IT
|
Australia

10 Nov

Emerging IT

Australia

Job Type: Full time

Emerging IT is seeking a Level 3 Service Desk Technician to join our Technical Support team in North Sydney. This senior, hands-on role acts as the escalation point for complex issues across our client base.You will resolve escalated tickets, mentor technicians, and deliver a premium service experience. Reporting to the Technical Support Manager, you will work with Microsoft 365, Azure, servers, virtualization, and network settings, documenting outcomes and ensuring SLA adherence. #J-18808-Ljbffr

📌 Senior Service Desk Engineer Escalations & Mentoring Moe (Australia)
🏢 Emerging IT
📍 Australia

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