Sydney | Full time (Must have battery experience and be located in Sydney)

RedEarth builds battery systems in Brisbane to help Australians take control of their energy. Homes and businesses rely on these systems to reduce grid risk and stay powered when it matters.

When something goes wrong in the field, RedEarth owns it. We support our installers, stand behind our systems, and fix problems properly. This role sits at the centre of that mission.

This is a technical support role for a licensed electrician who enjoys problem-solving and backing others. Most work is office-based, with flexibility built in, plus occasional site visits when hands-on support makes the difference.

What you’ll be doing
Provide Tier 2 technical support to electricians and installers in Sydney
Support commissioning, configuration, and fault resolution
Interpret wiring diagrams, schematics, and standards to guide compliant installs
Diagnose electrical faults, system behaviour, firmware, and communications
Attend site when required to support complex or critical issues
Log and track support cases clearly in CRM systems
Work closely with engineering and product teams on root-cause fixes




Support warranty investigations and corrective actions
Stay current with Australian electrical standards and WHS requirements

What you must have
Direct experience with battery or energy storage systems
Unrestricted Australian Electrical Licence
Solid troubleshooting and fault-finding skills
Confidence reading and explaining electrical documentation
Clear, calm communication style
Comfort using software tools and support platforms

Nice to have, not required
Experience in technical support, service, or commissioning roles
Exposure to energy systems, industrial work, or smart equipment
Additional training or certifications beyond core licensing

Why work at RedEarth
Help power Australian homes and businesses, not just close tickets
Work on real systems designed, built, and supported locally
Adaptable work setup with balance between office, remote, and site time
Influence product quality through direct feedback to engineering
Clear pathways into senior technical or specialist roles
Join a team that takes ownership and backs each other!

Ready to step into a role with purpose?

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