Luxe Fireplaces is a premium, design-focused brand specialising in high-end fireplaces that elevate modern living spaces. We pride ourselves on delivering not only exceptional products, but a seamless and qualified customer experience from purchase through to delivery.
As we continue to grow, we’re looking for a reliable and detail-oriented team member to join us in a key operational role.
About the Role
This is a hands-on, dual-role position combining warehouse operations with customer service coordination.
You’ll play a critical role in ensuring orders are processed accurately and efficiently, while also acting as a professional point of contact for customers, suppliers, and installers.
This role is ideal for someone who enjoys variety, responsibility, and being involved in the full order lifecycle .
Key Responsibilities
Warehouse Operations
Pick, pack, and dispatch customer orders accurately
Manage inventory and maintain stock control systems
Coordinate incoming deliveries and supplier shipments
Maintain a clean, organised, and efficient warehouse setting
Customer Service & Coordination
Process orders and provide delivery updates
Track shipments and resolve issues in a timely manner
Liaise with customers, installers, and internal team members
Skills & Experience
Previous experience in warehouse, logistics, or customer service :
Solid attention to detail and organisational skills
Ability to multitask and prioritise effectively
Basic computer skills (experience with inventory/order systems is an advantage)
A proactive, hands-on attitude
What We Offer
Work with a growing premium brand :
Varied role with real responsibility and ownership :
Supportive, small team environment
Opportunity for long-term growth and development