About the role

We have an exciting opportunityfor Operations Officers to join our dynamic and growing team.

If you have experience in flight coordination and customer service, we want to hear from you.

In this role, you will play a key part in supporting PHI's commitment to delivering high‐quality service and driving continuous improvement across our operations. You will contribute to the protected, efficient, and timely dispatch and monitoring of scheduled flights, ensuring exceptional service delivery to both internal and external stakeholders.

Reporting to the Operations Centre Supervisor, you will play a pivotal role in coordinating and monitoring flight activities to ensure operational efficiency and overall success across the operation.

Responsibilities of the role include:
Coordination of all scheduled and unscheduled flights.
Constantly assess crew & aircraft availability, environmental & operational limitations.
Assist in confirmation and conveyance of passenger manifests to flight crews and ensure proper documentation of passengers, baggage, cargo, and freight.
Maintain continuous flight following of helicopter flights.




Identify departure and arrival times and maintain effective communications with the operational crew and offshore facilities.
Prepare the flight manifest and ensure the pilots have a copy.
Provide outstanding customer service in effectively handling all incoming communications.
Ensure efficient information flow to allow for timely departure of flights and reporting reasons for delayed departures as required or necessary.

To be considered for this role, you will need:
Valuable communication skills and a willingness to learn
Basic problem-solving skills and a proactive attitude
Must hold or be eligible to apply for an ASIC card
Must hold a valid Australian Driver's Licence
No prior experience required - full training will be provided

About you:
Safety focused with a strong commitment to following procedures
Eager to learn and develop practical technical skills
Reliable and adaptable in a energetic operational environment
Well-developed sense of responsibility and teamwork
Ability to follow instructions while taking initiative when appropriate

📌 Operations Officer Perth
🏢 PHI International
📍 Perth