Real Time Contact Center Performance Analyst Rockhampton (Australia)

Real Time Contact Center Performance Analyst Rockhampton (Australia)

10 Nov
|
Auto & General
|
Australia

10 Nov

Auto & General

Australia

Auto & General is seeking a Real Time Analyst to monitor and optimise intraday contact centre performance. The role focuses on real-time SLA management, agent productivity, and adapting to fluctuating call volumes using WFM tools.

You will adjust schedules and routing, communicate performance insights to leadership, and collaborate with Workforce Planners to ensure forecasts and staffing meet service levels.
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📌 Real Time Contact Center Performance Analyst Rockhampton (Australia)
🏢 Auto & General
📍 Australia

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