IT Service Desk Officers

11th January start - 6 month initial assignment - Parramatta, Newcastle, Wollongong and Bathurst locations - $36.81 per hour super

Deliver high-quality customer service and to support internalby providing initial advice and direction in relation to both functional and technical IT related issues; and other related queries within a shared services contact centre environment.

Key accountabilities:
Ability to deliver high-quality customer service, through solid customer engagement in a high volume contact centre workplace
Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.




Ability to confidently use multiple technology platforms and databases
Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

Selection criteria:
Robust commitment to customer service
Display resilience and courage
Manage self, including accountability and initiative
Communicate effectively
Think and solve problems
Preferred knowledge of the Service Now ticket management system but not essential.
Good technical experience, with the ability to use multiple technology platforms.

Successful candidates must obtain a Working with Children Check for this role.

If you have the relevant skills and experience, please apply now with your up-to-date CV (in Word format)

📌 It Service Desk Officers Parramatta
🏢 Total Resource Solutions
📍 Parramatta