Sharp & Carter is partnering with a growing, purpose-driven food supplier to appoint a Customer Service Manager.
Five Dock, Sydney
Full-Time, Onsite
Up to $140k Super

This is a broad leadership role with real influence. Reporting directly to the CEO, you'll lead the customer service function across two established brands, bringing the teams together and shaping the end-to-end customer experience.

You'll join at an exciting time. The business is upgrading its systems, expanding its product range and focused on growth, so this is a clean slate for a leader who wants to build something.

Key Responsibilities
Bring two customer service teams together, building rapport and a shared culture that's ready for change
Lead and develop Team Leaders and frontline staff across inbound and outbound enquiries
Play a key role in a major systems upgrade, including a new CRM, phone system and supply chain platforms
Drive growth across conversion, onboarding, retention and repeat business
Work with marketing and sales on campaigns that attract recent customers and keep existing ones coming back
Shape the full customer lifecycle, including feedback and customer attraction




Coach and support the team through change, balancing empathy with explicit expectations

About You

You're an experienced contact centre or customer service leader who is hands-on, commercially minded and energised by change.

You'll bring
Proven experience leading multi-layered teams (Team Leaders and frontline staff)
A track record of bringing teams together and leading them through change
Hands-on experience implementing new systems, such as CRM or telephony platforms (Salesforce experience is a plus)
A growth mindset, with experience driving conversion, upselling and retention
Solid coaching, performance management and data skills
High emotional intelligence and a genuine commitment to client care

What's on Offer
A direct reporting line to the CEO and a genuine seat at the table
A clean slate to shape the customer experience across two brands
Involvement in a major systems transformation
A growing business that's expanding its product range
A purpose-driven organisation with a real focus on care and service

If this sounds like you, apply today.

📌 Customer Service Manager Five Dock
🏢 Sharp & Carter
📍 Five Dock