Job Description

We are seeking a friendly and professional Guest Service Agent to join our team at Mercure Perth. As the face of our hotel, you'll be the star of the show—making sure every guest leaves with a smile and unforgettable memories from check-in to check-out!
Roll out the red carpet! Greet and welcome guests with genuine warmth and enthusiasm, setting an amazing tone for their stay
Master the art of check-in and check-out—keeping things smooth, accurate, and hassle-free for our guests
Be a problem-solving superhero by handling guest inquiries and resolving issues with a can-do attitude and professionalism
Become a Perth expert! Share insider knowledge about hotel amenities, services, and local attractions that'll make guests' stays absolutely unforgettable
Team up with other departments to make guest requests happen and keep everyone comfortable and happy
Keep the front desk looking sharp and organized—your workspace, your pride
Handle payments and guest accounts with precision and confidence
Be the champion of our hotel's commitment to excellence in customer service and professionalism—you're the difference-maker!
Thrive in the rapid-paced action! Juggle multiple tasks and adapt on the fly with energy and enthusiasm




Shine bright by spotlighting our amazing hotel facilities and finding creative ways to enhance each guest's experience through thoughtful recommendations
Offer and deliver valet parking services for our guests who arrive with vehicles

Qualifications

Required Qualifications:
Proven customer service experience in a hospitality or hotel setting
Excellent verbal and written communication skills in English
Proficiency in handling cash transactions and point-of-sale systems
Ability to multitask and prioritise in a fast-paced workplace
Strong problem-solving skills with a customer-focused approach
Professional presentation and demeanour

Preferred Qualifications:
Previous experience with Opera (hotel property management system)
Valid manual driving licence with valet parking experience
Knowledge of Perth's local attractions and tourism offerings
Hospitality or hotel management certification or training
Experience in a front-office or guest-facing role
Flexibility to work shifts, including evenings and weekends

Additional Information

Our commitment to Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.
J-18808-Ljbffr

📌 Guest Service Agent Perth
🏢 MERCURE
📍 Perth