Convenient Commute
Minutes from major highways
Salary aligned to experience and reviewed annually
Opportunities for hybrid work upon successful completion of probation Join our Service and Warranty Team in the rewarding and essential role of Service Coordinator Are you a highly organised problem solver who thrives in a rapid-paced workplace? We are looking for a dedicated Service Coordinator to act as the vital link between our customers, technicians and warranty partners. In this role, you will ensure our service operations run seamlessly while delivering exceptional support to our clients when they need it most.

Key Responsibilities
Customer Support and Inquiry Handling
respond to service and warranty inquiries providing technical advice, quotations and consistent follow up to build strong client relationships
Technical Troubleshooting
diagnose pump and tank issues over the phone to resolve faults efficiently before coordinating further technical support
Service Scheduling




Effectively prioritise and dispatch service jobs for Service Technicians and external suppliers
Warranty and Order Administration
Process warranty claims and handle data entry for jobs, sales orders and quotes. Prior experience in a customer service role with a focus on scheduling and job allocation is highly regarded. What's in it for you:
Team Culture
Connect at monthly site BBQs
Recognition
Advantage from our structured reward and recognition programs
Family Support
Balance life and work with paid parental leave
Wellbeing
Access confidential mental health and wellness support via our Employee Assistance Program (EAP)

About Us
Kingspan Water and Energy Pty Limited is Australia's market leader in water storage, rainwater harvesting, wastewater treatment and portable energy storage solutions. We manufacture, deliver and install custom steel rainwater harvesting tanks for residential, commercial and rural clients.

📌 Service Coordinator Perth
🏢 Kingspan Group
📍 Perth