Coinbase is seeking a Complaints Analyst III to join the Global Complaints team on a remote basis in Australia. You will investigate and resolve consumer, regulatory, and litigation support complaints, delivering fair outcomes for customers and maintaining thorough case records in Salesforce.
You will meet SLAs and quality targets in a high-volume workplace, drafting explicit responses and escalating complex issues as needed, with a focus on responsible AI usage and continuous improvement.
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📌 Remote Complaints & Stakeholder Engagement Specialist Victoria
🏢 DT Global
📍 Victoria
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