About the Role

Employment Type: 12 Month Max-term

Attendance: Full Time - 38 hours per week

Office Location: Sunshine, with flexibility to work from office and home

As a Case Coordinator within the Intake team, you will provide personalised, responsive, and high-quality assessment and triage support to clients. This role is critical in ensuring timely access to services and building solid pathways for support.

In this role, you will:
Conduct thorough intake assessments to determine client eligibility and immediate support needs
Work collaboratively with clients to prepare, complete, and submit SRSS applications accurately and in a timely manner
Assist clients with referrals to appropriate community supports and services, ensuring coordinated and holistic support pathways
Ensure client safety by undertaking risk assessments, developing safety plans, and maintaining accurate, compliant, and timely records
Build robust, trust-based relationships with clients and their families, using strengths-based, culturally responsive, and trauma-informed approaches
Engage and collaborate with internal and external stakeholders, including conducting outreach assessments and representing the program within the community




Deliver presentations and information sessions to external organisations to increase awareness and understanding of NISS supports and referral pathways

Skills & Experience
Tertiary qualifications in Human Services or related discipline (minimum Certificate IV requirement with relevant experience)
Case coordination experience, including developing and implementing case plans that support clients' independent living and their ongoing eligibility for services.
Experience working in Mental Health and/or Domestic Violence sectors will be highly regarded
Ability to perform comprehensive assessments in areas such as finances, health, housing, social needs, vocational skills, and education.
Experience managing clients with complex physical and mental health issues
Working understanding of current casework practices for Culturally and linguistically diverse clients.
Multilingual communication skills would be highly regarded
Current drivers licence

Successful candidates will be required to transparent probity checks including National Criminal History Record Check and any relevant stated based checks.
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📌 Case Coordinator Niss 12 Month Max Term Sunshine Melbourne
🏢 Life Without Barriers
📍 Melbourne