Gaming Manager – Moss Vale Hotel, Southern Highlands
About the role
We've just invested heavily in a full renovation of the Moss Vale Hotel, including a brand-new gaming room and a dedicated gaming bar, opening in mid-December.
This is a new role, and we want one person to own the space from day one.
Your job is to get the room open smoothly, look after our locals and grow the room's performance over time.
The room opens with 15 machines, and we plan to add more over the coming year.
You'll be building something from the ground up: setting up its systems, developing the team and evolving the room as it grows.
Key Responsibilities
Lead the gaming room through its mid-December opening, including setup, opening procedures and getting the team ready to launch
Manage the gaming floor day to day and keep service smooth through every shift
Build relationships with our regular guests so locals feel known, welcomed and looked after
Drive gaming room performance by tracking revenue and machine performance, and look for ways to improve the guest experience
Support the growth of the room as we expand our machine numbers
Train, develop and support gaming staff as the room and team grow
Keep the room clean, organised, protected and presented to the standard of the new fitout at all times
Oversee food and beverage service in the gaming room and gaming bar, following venue procedures
Lead responsible conduct of gambling and harm-minimisation practices
Oversee cash handling, reconciliations and gaming financial procedures
Complete opening and closing procedures accurately and securely
Keep the venue compliant with company standards and NSW liquor and gaming requirements
Report to the General Manager on performance, issues and opportunities
Experience & Skills Required




Previous experience in a gaming venue is essential
Experience in a gaming venue with over 20 machines.
At least 1 year in a gaming management, supervisory or similar leadership role is preferred.
If you haven't managed before, you'll need at least 2 years as a Gaming Attendant
Current NSW RSA and RCG, and ADVANCED RCG
Strong knowledge of NSW gaming compliance and responsible gambling requirements
Excellent customer service and communication skills, and a real knack for building rapport with regulars
Confidence running a busy gaming floor and making decisions under pressure
A genuine interest in training and developing others
Strong attention to detail and good organisational skills
Ability to stay calm and professional with difficult customers or situations
Hands‐on experience across gaming and broader venue operations
Availability to work nights and weekends
What We Offer
Salary up to $80K+S
Bonus structure for the right candidate
Full-time 38 hours per week, with overtime paid
A newly renovated gaming room you'll lead from the moment it opens
A professional, team-focused working environment
Support from an experienced hospitality group, with room to grow as the room expands
The Person We're Looking ForWe want someone reliable, responsible and proactive who genuinely enjoys gaming operations and the people who come through the door.
You notice when the floor isn't clean, when something is out of place, when a guest needs help or when a compliance procedure needs attention.
You act on it without waiting to be asked.
You treat the room as your own, take pride in seeing it run well and enjoy bringing your team along with you.
If that sounds like you, and you'd like to be part of the Moss Vale Hotel's next chapter, we'd love to hear from you.
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📌 Gaming Manager | Moss Vale Hotel (New South Wales)
🏢 Welcome Hospitality
📍 New South Wales