City Kia is seeking aService Advisorto join our City Kia dealership in Richmond, VIC.
This is afull-time positionthat combines customer service excellence with administrative expertise.
As Service Advisor, you will be the first point of contact for our customers, playing a vital role in creating positive first impressions and ensuring smooth operations across our service department.
This role is essential to maintaining the high standards of customer satisfaction that City Kia is known for, and you will work on-site at our Richmond location.
What you'll be doing
Welcoming customers in a warm and professional manner, answering incoming telephone calls and directing enquiries to the appropriate department
Scheduling service appointments and managing the booking calendar to optimise service department workflow
Processing customer invoices, payments and service documentation with accuracy and attention to detail
Providing customers with updates on their vehicle service status and addressing any queries or concerns promptly
Maintaining comprehensive customer records and service history information within the dealership management system
Coordinating with service technicians and management to ensure customer appointments run smoothly
Managing reception area duties including mail, filing and general office administration
Assisting with data entry and administrative tasks to support dealership operations
Providing quotations and explaining service packages to customers in an accessible and informative way
Supporting the sales team with administrative tasks as required
What we're looking for
Proven experience as a receptionist, service advisor or in a similar customer‐facing role within the automotive industry or a comparable service environment




Excellent communication and interpersonal skills with the ability to remain calm and skilled under pressure
Strong organisational abilities and the capacity to manage multiple tasks and priorities effectively
Proficiency with computer systems, particularly dealership management software and Microsoft Office applications
Attention to detail with strong accuracy in data entry and administrative documentation
Ability to work collaboratively with team members and support a positive workplace culture
Valid driver's licence (Australian) is desirable
Previous experience in the automotive retail sector would be advantageous but is not essential if you have strong transferable skills
What we offer
At City Kia, we pride ourselves on fostering a supportive and inclusive workplace where our team members can thrive.
We offer competitive remuneration, ongoing training and development opportunities to help you progress your career in the automotive industry.
We are committed to maintaining a healthy work-life balance for our employees and provide a workplace where your contributions are valued and recognised.
Join a team that is dedicated to excellence, integrity and customer satisfaction.
About us
City Automobiles is a leading automotive dealership group committed to delivering exceptional service and quality vehicles to our customers.
With a focus on customer satisfaction and employee engagement, we have built a reputation for excellence across our dealerships, including our City Kia location in Richmond.
We believe in supporting our customers throughout their vehicle ownership journey and creating a workplace culture where our team members feel motivated and supported.
Our mission is to provide outstanding service, reliability and value to every customer who walks through our doors.
#J-*****-Ljbffr

📌 Service Advisor - Kia (Melbourne)
🏢 City Automobiles
📍 Melbourne