Full-time, Monday to Friday, withpart-time options available for the right candidate.
Do you thrive on being busy, lovehelping people, and know how to stay calm when things get hectic?
If you'veworked in retail, hospitality, or rapid food and you're ready for somethingdifferent, an indoor, Monday-to-Friday role where your people skills actuallyget put to great use, this could be your next move.
Sureway's National Contact Centreis looking for a Contact Centre Consultant to join our team at our Wagga WaggaHead Office.
You'll be the friendly, professional voice on the other end of thephone for people right across the country, supporting our colleagues and thecommunities we serve.
The skills you've built dealingwith customers face to face (staying patient under pressure, solving problemson the spot, juggling a dozen things at once) translate really well here.
Thedifference is you'll be doing it from a desk, on the phone, with full trainingprovided on our systems and processes.
No industry experience needed, just theright attitude and a genuine interest in helping people.
What you'll be doing
Answering inbound calls and managing enquiries
Booking appointments and managing calendars
Completing routine admin tasks tied to ourcontracts
Supporting our frontline teams with a range ofother tasks as needed
What we're looking for
Someone who's dealt with the public and knows howto stay calm, respectful, and solution-focused, even when things get tense
Strong listening skills and the ability tocommunicate clearly
Comfortable learning new systems and performing efficient,accurate data entry
Reliable, adaptable, and happy working in a fast-paced environment
Nice to have, but notessential
Experience in a call centre or high-volume adminrole
Background in employment services, disabilitysupport, or social services (we'll train you on this)
Ability to speak more than one language,



orexperience working with diverse communities
Hours that work for you
Shifts are rostered within our8am–7pm operating window, and most consultants work five days with a mix ofshift starts.
Once you're through the process, our Team Leader will work withyou to find a pattern that suits, especially if you have particular needsaround hours.
Part-time arrangements are also available for the rightcandidate.
At Sureway, we believe inoffering more than just a job.
We providegrowth, support, and rewardsthat help you thrive both professionally and personally.
We pay above award rates– because your timeand talent are worth more
Birthday leave– celebrate your special daywith a paid day off every year
Additional leave– enjoy an extra week offeach year after 3 years of service
Ongoing learning and development– accessprograms & study assistance to grow your skills and career
Recognition that means something –becelebrated through monthly awards and our annual team awards program
Work laptopsfor all employees
Sureway leads the industry inEmployment Services for cohorts including mainstream, people with disability,parents, youth and mature aged Australians.
We also deliver training and healthsupports to enable people to improve their quality of life.
Sureway deliverinnovative programs to job seekers, employers, participants and learners acrossACT, NSW, QLD, SA, VIC, and WA.
Our growing suite of services assists people toachieve their goals and aspirations in life.
This position requires thesuccessful applicant to undertake a National Police Check and relevantstate-based screens.
Applicants also must have the right to work in Australia.
We celebrate diversity andwelcome applications from people of all backgrounds, including Aboriginal &Torres; Strait Islander peoples, individuals with disabilities, LGBTIQA+communities, and those from culturally and linguistically diverse backgrounds
#J-*****-Ljbffr

📌 Client Services Officer (Wagga Wagga)
🏢 Sureway Employment
📍 Wagga Wagga