Introduction: Be the welcoming first point of contact that helps people feel supported from the very beginning.
Sometimes the smallest things make the biggest difference: a warm welcome, clear information, an organised process, or simply making sure the right person has what they need at the right time.
As aService Support Officerwithin Richmind WA's Community Care Unit (CCU), you'll help create that experience.
Combining administration, reception and intake coordination, you'll play an important role in supporting people accessing our services and helping the CCU team deliver a responsive, welcoming and well-organised service.
What You'll Do
This is a diverse role where no two days will look exactly the same.
You'll provide high-quality administrative support across the service, with a particular focus on intake, referrals and the experience people have when entering our services.
Be a warm and professional first point of contact for people accessing the service, visitors and other stakeholders
Support intake, referral and admission processes across residential services
Receive and process referrals and maintain accurate, up-to-date intake records
Coordinate documentation required for service entry, including consent forms and supporting information
Liaise with internal teams and external stakeholders to help assessments and panel processes run smoothly and on time
Prepare documentation and coordinate logistics for referral and panel meetings
Monitor intake timeframes and raise delays or issues with the Service Manager
Provide day-to-day reception and administrative support, including meetings, records, correspondence, data entry and office coordination
Contribute ideas that improve our intake, entry and administrative processes.
Skills and Experiences:
What You'll Bring
We're looking for someone who is organised, approachable and comfortable balancing people, processes and competing priorities.
You'll ideally bring:
Relevant office administration qualifications or equivalent experience
Strong organisational skills and attention to detail
Clear, respectful and confident communication skills
The ability to provide accurate information and assistance in a courteous and timely way
Confidence using Microsoft Office and administrative systems
Initiative and sound judgement
The ability to work autonomously while being an active part of a team




Flexibility and confidence working in a changing service environment.
Experience in a not-for-profit environment and knowledge of mental health services and agencies would be an advantage.
Most importantly, you'll bring a positive, respectful approach to working alongside people experiencing mental distress and a commitment to living Richmind WA's values in your everyday work.
This role is part-time, working Monday to Friday 9am to 3pm.
About Us
At Richmind WA, we believe everyone deserves the opportunity to live a meaningful life, connected to their community and supported in their recovery and wellbeing journey.
As a leading Western Australian mental health organisation, we provide inclusive, community-based residential, outreach and mental health services for adults and young people.
Through evidence-based practice, lived experience leadership and person-centred support, we help people build confidence, strengthen resilience and achieve their goals.
Our ********* Strategic Plan, Shaping the Future, Today, reflects our commitment to leading transformative services, bridging gaps in the mental health system, influencing lasting change and creating a resilient future for the communities we serve.
Everything we do is guided by our values:
Living and Breathing Recovery
Being Brave and Exploring
Putting People First
Being Passionate About Inclusion and Belonging
Listening Deeply and Learning
Inclusion is at the heart of who we are.
We celebrate diversity and welcome people from all backgrounds, cultures, identities and lived experiences.
We value the unique perspectives of people with lived and living experience of mental health recovery, disability, and those from Aboriginal and Torres Strait Islander, culturally diverse, LGBTQIA+ and other under-represented communities.
As a Rainbow Tick accredited organisation, we are committed to creating safe, welcoming and inclusive spaces for our staff, consumers and communities.
Why Join Us?
It takes courage to support people through recovery.
It also takes courage to challenge thinking,



build new approaches and create meaningful change.
At Richmind WA, you'll join a team that is passionate about improving mental wellbeing outcomes and committed to creating a workplace where people feel valued, supported and empowered to grow.
What You'll Enjoy
Reward & Benefits
Salary packaging up to $18,640, helping you maximise your take-home pay
Four weeks annual leave
Opportunity to purchase additional leave (conditions apply)
Long service leave benefits after five years of service
Wellbeing
Birthday Leave and Wellbeing Leave each year
Access to our Employee Assistance Program (EAP)
Supportive and flexible work environment that values work-life balance
Learning & Development
Comprehensive onboarding and role-specific training
Ongoing professional development opportunities
Access to LinkedIn Learning
Culture & Inclusion
Rainbow Tick accredited workplace
Strong commitment to cultural safety, inclusion and belonging
Opportunity to work alongside people with diverse experiences, perspectives and backgrounds
Values-led organisation focused on recovery, courage and innovation
Essential Requirements
National Police Clearance
Valid WA Driver's Licence
Valid First Aid Certificate
Working with Children Check
Ready to bring your organisation skills somewhere they can make a difference?
If you're someone who loves keeping things organised, enjoys connecting with people and wants your work to contribute to better experiences for people accessing mental health services, we'd love to hear from you.
We welcome applications from people of all backgrounds and experiences.
If you require any adjustments throughout the recruitment process, please let us know and we will work with you to ensure an accessible and inclusive experience.
Have Questions?
For further information about this opportunity, please contact our Talent Team at ******.
Before an offer of employment can be made, Richmind WA requires successful candidates to satisfy the relevant pre-employment checks applicable to the position.
Richmind WA reserves the right to close applications prior to the advertised closing date.
Please note: Applications submitted without the required supporting documentation may not be considered.
Applications submitted without a cover letter will not be considered.
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