As a Contact Centre Representative, you'll play an important role as one of the first points of contact for our patients and dental practices. You'll provide professional, friendly and effective support, helping patients navigate their dental journey while ensuring our practices receive the assistance they need.
Your day-to-day responsibilities will include:
- Managing patient enquiries, appointments and records across phone, email and online channels.
- Assisting with insurance enquiries, payment options and general dental service information.
- Working closely with dental practices and clinical teams to ensure clear communication and a seamless patient experience.
- Responding to patient concerns and complaints with empathy, professionalism and a solutions-focused approach.
- Managing competing priorities while maintaining a high standard of customer service.
- Ensuring patient information is handled accurately and confidentially.
📌 Contact Centre Representative | Full Time | Brisbane Support Office (South Brisbane)
🏢 Abano Healthcare
📍 South Brisbane
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