We are seeking a friendly, proactive and adaptable receptionist to support our clinic team and help patients feel welcome. As a key point of contact for patients and referring practices, you will manage reception duties, assist with patient documentation and help keep appointments running smoothly.
Key responsibilities
- Answer phone calls, respond to enquiries and pass messages to the appropriate team member.
- Welcome patients, check them in and confirm their details, emailing and documenting pre, during, and post treatment.
- Review patient documents for completeness and follow up on missing information.
- Contact GP practices to request documents, clarify information or seek assistance with completing required paperwork.
- Process payments via EFTPOS and cash, and issue invoices.
- Support appointment bookings and general reception administration.
- Keep patient records accurate and handle personal information confidentially.
- Work closely with the clinical team and refer clinical questions to the appropriate clinician.
About you
- Available to work Tuesdays, Fridays and Saturdays.
- Friendly, skilled and confident communicating with patients, GP practices and colleagues.
- Proactive in identifying what needs to be done,
taking initiative and following tasks through.
- Adaptable and responsive to changing priorities, appointment schedules and patient needs.
- Organized, with strong attention to detail and accurate data entry skills.
- Comfortable using computers, email and booking systems.
- Respectful of patient privacy and confidentiality.
- Previous experience in receptions/customer service is preferred.
- Familiarity with Cliniko is a plus.
About us
Rapid Access Medical Infusions (Formerly TopDoc Infusion Clinic) provides clinically supervised medical infusions and IV procedures in specialized outpatient clinics. Our services include iron infusions, osteoporosis treatments and other prescribed infusion therapies. Our experienced nursing team focuses on safe, personalized care, working closely with referring GPs and specialists to keep them informed throughout treatment. We aim to make care accessible and convenient, with timely appointments and a welcoming environment for patients.
Find out more via our website: https://rapidaccess.au/
For any further enquiries, you can contact Lucy via **********@topdoc.au