Gordon Legal was founded in Melbourne in 2009 by Peter Gordon, following a career spent advocating for ordinary people and taking on powerful institutions. That commitment to fairness, access to justice and meaningful legal work continues to shape who we are today.
We’re independent, progressive and prepared to challenge conventional thinking when there’s a better way of doing something. We value good ideas, initiative and people who genuinely care about the work they do.
About the Role
For many people, you'll be their first interaction with Gordon Legal.
Our Client Intake Team is the first point of contact for people seeking legal help and plays an important role in ensuring enquiries are handled promptly, compassionately and accurately.
We're looking for someone who can combine empathy and good judgement with clear communication, strong organisation and reliable follow-through.
What You'll Be Doing
- Respond to new client enquiries by phone and digital channels
- Listen carefully, ask the right questions and accurately capture information
- Triage enquiries and refer eligible matters to the appropriate legal teams
- Book appointments and manage timely follow-ups
- Provide helpful referral information where Gordon Legal is unable to assist
About You
We’re looking for someone who brings:
- Experience in client service, intake,
triage or a high-volume contact environment
- A confident, warm and genuine phone manner
- Empathy and the ability to communicate with people experiencing distress or uncertainty
- Excellent attention to detail and written communication
- CRM experience, with HubSpot experience highly regarded
Legal, medical, insurance or professional-services experience would be particularly relevant.
Our Culture
We don’t see client intake as simply answering calls.
You may be the first person someone speaks to when they're trying to understand whether they have a legal claim or what they should do next.
We want clients to feel heard, respected and supported from their first interaction with Gordon Legal.
Benefits
- Hybrid working arrangements
- 24 weeks paid parental leave
- 5 days paid shutdown leave annually
- 4 days Health, Wellbeing, Religious or Cultural Leave
- Employee Assistance Program (EAP)
- Ongoing learning and professional development
- Supportive and collaborative team culture
- Genuine flexibility and work-life balance
- Modern Melbourne CBD office
- Opportunity to contribute to meaningful and impactful legal work
How to Apply
If you're a robust communicator who genuinely enjoys helping people, we’d love to hear from you.
Click Apply and submit your CV and a short cover letter.
📌 Client Intake Consultant (Melbourne)
🏢 Gordon Legal
📍 Melbourne
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