- Contract until 30th March 2027 with a potential to convert to perm ongoing role.
- Hourly Pay rate of $37.50 / hr + super
- Working 20 hours per week
- Work Location: North Ryde
- Fast paced, on-your-feet role providing customer support in the self-serve area.

Purpose of the role:
As a Digital Service Representative, you’ll be the first point of contact for customers in the service centre, standing in the self‑serve area and helping people complete their transactions online.

Key Accountabilities:

- Assisting customers with enquiries
- Providing accurate and professional customer support
- Navigating multiple systems and applications efficiently
- Managing email communications with robust attention to detail
- Working collaboratively within a fast-paced team environment

Essential requirements:

- 2–3 years customer service experience in call centre, retail, administration, hospitality, or office support background.
- High level of customer service and people skills.




- Problem‑solving ability and comfort guiding people through processes step by step.
- Ability to navigate a website and search for information (including partner agencies’ sites).
- Excellent verbal and written communication skills

If this sounds like you, please submit your resume by clicking the 'Apply Now'

About Easy Authoring:
Established in 2006, Easy Authoring helps job seekers find the right opportunity to match their skill set and aid career progression. We are the authorized suppliers to NSW, ACT, QLD, and the Federal government as well as multiple corporate organisations to provide contingent labor for various business functions including ICT, Project Management, Change Management, and Learning design along with a broad range of other business-focused positions.

📌 Digital Service Representative (Ryde)
🏢 Easy Authoring
📍 Ryde