About Us:

Findstaff provides comprehensive employment solutions across Blue and White-Collar industries. FindStaff have over 30 years' involvement in sourcing skilled, experienced and astute candidates for businesses of all sizes & requirements.

Make a meaningful difference in the lives of Australian veterans and their families.

Our client is seeking a highly organised and customer-focused Practice Officer (APS4 level) to provide frontline administrative and operational support across its Counselling services. This role is ideal for an experienced administration professional who enjoys working in a fast-paced environment while supporting the delivery of essential mental health and wellbeing services.

About the Role

As a Practice Officer, you will be the first point of contact for clients accessing services, providing professional support both in person and via telephone. You will play a vital role in coordinating referrals, supporting service delivery teams, managing administrative processes, and ensuring the smooth operation of regional counselling services.

Key Responsibilities

- Provide frontline reception and customer service support.
- Coordinate referrals and manage client information across multiple systems.
- Support group programs, workshops, and service delivery activities.
- Respond to enquiries from clients, health providers, and stakeholders.
- Undertake office administration, data entry, and record management.
- Assist with procurement, invoice processing, expenditure tracking, and financial administration.
- Support property, asset, IT, and travel requirements.
- Assist with reporting, quality assurance, compliance, and audit activities.
- Support and guide Service Support Officers, including task allocation and performance monitoring.
- Build productive relationships with internal and external stakeholders.

To be successful,



you will bring:

- Strong administration, coordination, and customer service experience.
- Excellent organisational skills and the ability to manage competing priorities.
- High attention to detail with accurate data entry and record-keeping capabilities.
- Strong communication and stakeholder engagement skills.
- Experience working in a confidential and professional environment.
- The ability to work collaboratively while maintaining a client-focused approach.
- A commitment to delivering quality outcomes and continuous improvement.
- Hold or have the abilty to obtain an Baseline security clearance

Desirable Experience

Experience within health, community services, government, veterans' services, aged care, mental health, or not-for-profit environments will be highly regarded. An understanding of the unique needs of veterans, defence personnel, and their families would be advantageous. [

Requirements

- Ability to obtain a Working with Children Check and/or Vulnerable People Check prior to commencement.

Why Join the team?

Our client is Australia's leading provider of military-aware mental health support, assisting more than 41,000 veterans, current serving personnel, and family members each year. You'll join a dedicated team committed to delivering high-quality, person-centred services that make a genuine difference in the community.

Apply Now

If you're a motivated administration professional with a passion for supporting people and delivering exceptional service, we'd love to hear from you.

What you need to do now:

If you or anyone you know is interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Alternatively, you can email your CV directly to ************@FindStaff.com.au or contact me on 0474 004 ***.

Please note - Only shortlisted candidates with full working rights will be contacted.

📌 APS 4 Practice Officer (Hobart)
🏢 FindStaff
📍 Hobart