The E-commerce Manager is responsible for the ance gria website and email marketing, two of the brand’s biggest sales channels. The role keeps the Shopify site accurate, rapid and easy to shop, so every customer has a smooth experience from landing page to checkout.

The role runs Klaviyo email campaigns and flows, with clear revenue targets, and is the first point of contact for any website or app issue, working with our developer when a fix is needed. It also manages the Digital Asset Assistant across Pinterest, Threads and LinkedIn.

This role suits someone highly organised, detail-driven and commercially minded, who loves fashion and great online experiences and enjoys finding smarter ways to work.

Key Responsibilities

Website and Shopify

- Make sure all product pages, pricing, imagery and collections are accurate and on-brand.
- Upload and manage new products in the global product catalogue (LLC) within 48 hours.
- Run weekly website audits and send the directors a weekly report on site performance, digital health and Klaviyo results.
- Work with the Marketing Lead on website updates and housekeeping.

Troubleshooting and testing

- Be the first point of contact for website and Shopify issues, including broken links,



checkout errors, slow pages, and pricing, stock or sold-out errors.
- Monitor connected apps (Klaviyo, Loop, Starshipit, Afterpay and PayPal) and fix or escalate any sync issues.
- Regularly test checkout and key customer journeys on all devices, and fix anything that blocks a sale.
- Lead the first response to any site outage, and bring in our developer, Viraj, when a technical fix is needed.
- Resolve website issues raised by customer care, and let them know once they’re fixed.
- Keep a log of recurring issues and fixes to speed up future troubleshooting.
- Test all new features, apps and updates before and after they go live.

Email marketing

- Plan, build and schedule 3 Klaviyo campaigns a week.
- Manage and improve Klaviyo flows and automations.
- Track performance against revenue targets and keep testing to improve results.

Systems and improvement

- Find ways to improve digital workflows, customer experience and efficiency.
- Join at least one discovery call a month with platforms or software partners.
- Use AI tools, including Claude, to work faster and smarter.

📌 eCommerce Manager (Paddington)
🏢 ance gria
📍 Paddington