The Soft Services Subject Matter Expert (SME) provides specialist technical and operational expertise to support the Soft Services Product Manager in developing, evaluating, implementing and continuously improving innovative Soft Services technology solutions across the FM portfolio.

The role plays a key part in delivering the National Soft Services Technology Strategy, translating product strategies and opportunities into practical, scalable and commercially viable solutions that improve productivity, operational efficiency, workforce safety and service delivery.

Working closely with the Product Manager, Operations, IS&T;, Procurement and other key stakeholders, the SME supports technology trials, site readiness, implementation, training, operational adoption and benefits realisation.

The role also provides technical support to Mining East & West operations, ensuring national standards, methodologies and technology solutions are effectively implemented and embedded into sustainable operational practices.

Responsibilities

- Ensure the consistent delivery of Soft Services across the contract and promoting best practice.

- Ensure that all Safety, Compliance and Quality processes are followed, and gaps identified and escalated to resolution.

- To identify, develop, and where necessary support implementation of innovation and recent ideas to enhance the service offer and/or improve efficiency

- To represent the client as a Subject Matter Expert for Soft Service matters with their customer base.

- To develop, maintain and deliver a Service Strategy for the long term development of Soft Services in conjunction with the Sodexo Leadership Team and Client Stakeholders.

- To review and understand the contractual obligations for technical service delivery.

- To lead the development of the mobilisation plans, which reflects the Technical Services (TS) contract scope and agreed processes.





- Identify and document all follow up actions arising from mobilisation activity and allocate to appropriate person to be actioned.

- Prepare and manage contract and site-specific risk register during mobilisation phase and hand these to Contract lead once steady state has been achieved.

- Prepare and record safe systems of work for all activity in line with TS Ways of Working manual.

- Oversee and support as required due diligence and mobilisation projects, capturing salient points for escalation where there are gaps and identification of process to be documented in the technical operations guide.

- Complying with company procedures and operational instructions.

- Using your interpersonal and negotiation skills and lending your knowledge to various communities of practice and technical group discussions.

- Providing Operational Expertise to other Business Units.

Knowledge & Skills

- High level of financial acumen with strong P&L; performance delivery.

- Strong Sales, tender/quote/bid preparation and submission knowledge.

- Strong work ethics and an understanding of corporate requirements and processes.

- Strong professional business acumen to ensure all client relationship improvement initiatives are professionally defined measured, implemented and controlled.

- High level of business case presentation and Communication skills with the ability to professionally negotiate and achieve positive client relationship outcomes.

- Ability to achieve outcomes independently and adapt to dynamic situations.

Qualifications

- Degree or certificate in Mechanical/Electrical Engineering, Construction Management or Quantity Surveying – preferred but not essential

Experiences

- Minimum 10 years’ experience in relevant roles

- Demonstrated experience remote hospitality operational leadership

- Demonstrated experience of Project management deliverables across multiple sites

- Experienced PM practitioner

📌 FM-Soft Services SME 9 Month Contract (Balcatta)
🏢 Sodexo
📍 Balcatta