- Varied reception, customer service and administration role
- Established WA manufacturer with training and a supportive team
- Opportunity to move into permanent employment after three months
JP Recruitment is seeking a reliable, organised Receptionist / Administration Assistant for a long-standing WA manufacturer supplying the construction and residential markets.
You’ll be the first point of contact for incoming calls and play an important part in keeping customer enquiries, appointments and everyday administration on track.
The phones are busy, and there’s regular customer follow-up between calls. This role will suit someone who enjoys variety, communicates clearly, gets things done and doesn't get flustered when under pressure. If you have a talent for prioritising your workload, multi-tasking and working under pressure this role would suit.
Support and training will be provided to you.
The role
- Answer and direct a high volume of incoming calls
- Follow up customers regarding outstanding quotes and estimates
- Respond to general enquiries and coordinate follow-up with the right team member
- Schedule appointments and maintain accurate booking information
- Process payments and issue receipts
- Complete data entry and provide general administration support
- Maintain files, scan documents and keep records up to date
- Keep customers and internal staff informed
The focus is customer service and coordination rather than sales, although following up existing quotes is a regular part of the role.
About you
You’re confident on the phone, comfortable managing competing priorities and reliable when it comes to following things through.
You’ll bring:
- Clear, professional communication and a helpful approach
- Valuable organisation and attention to detail
- Confidence using Microsoft Office and office systems
- The ability to work independently and ask questions when needed
Experience in reception, administration or a busy customer service environment will be well regarded. MYOB experience is an advantage, with training provided.
What’s on offer
- Monday–Friday, 8:30am–4:30pm, with no weekends
- $36.80 per hour, paid weekly
- Training and a supportive team environment
- A long-term opportunity with an established manufacturer
- An initial casual role, intended to become permanent after three months
- Immediate start available