Espresso Room is seeking an experienced and values-driven Operations Manager to support our team based at Defence sites in Canberra

This role works closely with each Store Supervisor, providing leadership, structure, and hands-on support to ensure our standards are upheld and our teams are set up to succeed.

About the Role

As Operations Manager, you will oversee multiple sites and act as a key link between ownership, systems, and store-level leadership. Your focus will be on consistency, people, and performance — ensuring every Espresso Room location operates smoothly, sustainably, and with pride.

You will be supported by our wider leadership team. Collaboration, delegation, and shared ownership of outcomes are actively encouraged.

Key Responsibilities

- Maintain and improve quality control across all sites (coffee, service, presentation, team moral)
- Support Store Supervisors in their day-to-day leadership and operational duties
- Foster a strong, positive workplace culture aligned with Espresso Room values
- Create and Manage site rosters, staff leave etc.
- Minimise wastage and drive efficient stock and cost management
- Track performance and work with supervisors to achieve KPI targets




- Assist with training, standards implementation, and continuous improvement
- Act as a calm, solutions-focused presence across the business

About You

- Minimum 4 years barista experience (highly recommended)
- Minimum 3 years café management experience/operations management (highly recommended)
- Strong understanding of specialty coffee standards and café operations
- Confident communicator with a supportive, professional leadership style
- Organised, accountable, and comfortable working across multiple sites
- Able to work collaboratively with systems, leadership, and store teams
- Willing and able to apply for required clearances

Why Join Espresso Room?

- Work with a respected, quality-focused café group
- Genuine support from experienced systems and leadership staff
- Chance to make a real impact across multiple venues
- A role that values teamwork, trust, and thoughtful leadership

If you are passionate about hospitality, people, and building strong café teams, we would love to hear from you.

Apply now and be part of the next chapter of Espresso Room.

📌 Cafe Operations Manager (Russell)
🏢 MCR Espresso
📍 Russell