Operations Manager | Pure Sight Eye Surgeons | Sydney

Pure Sight is a specialist cataract and refractive surgery practice led by Dr Alison Chiu, with rooms in Paddington and Richmond. We’re growing, and we need an Operations Manager to lead our team and help build the practice behind that growth.

This role is about people, numbers and keeping the practice running well.

Looking after our people

You’ll lead our reception, clinical and surgical bookings leads, and through them a team of about 10 to 12. You’ll hold regular one-to-ones, onboard and train new staff, have the honest conversations when something isn’t working, and notice when someone is struggling before it becomes a problem. You’ll build a team that can solve problems on its own, with clear processes and decision rules, rather than one that sends everything up the line. We want our staff to enjoy working here, to grow, and to stay.

Running the numbers

You’ll own our KPIs and weekly reporting: enquiries, bookings, conversion, cancellations and revenue across sites. You’ll turn recent ideas into costings and targets, and tell us honestly whether they’re working.

Oversight of practice operations

You’ll oversee the systems that keep the practice running well: making sure every core process has a named owner, payments and deposits are collected correctly, costs,



contracts and subscriptions are kept under control, and compliance is always current. You’ll lead the operational side of new services and projects, delegating the work and checking it’s done, so Dr Chiu’s time goes to patients and surgery.

About you

- At least 3 years managing a team, ideally in a private medical, dental or self-pay health practice

- Experience working closely with a Founder or Director and a senior leadership team

- Comfortable with data and reporting, and you’ve built dashboards or KPIs before

- Warm, steady and fair, but willing to hold people to a standard

- Confident navigating challenging conversations, addressing performance issues and holding people accountable

- Highly organised and self-driven, able to prioritise competing deadlines and deliver without being chased

- Reliable, efficient, honest and trustworthy

- Experience in a growing multi-site practice, or in ophthalmology, is a bonus

What we offer

- $100k to $130k - Depending on experience

- A senior role reporting directly to Dr Chiu

- The chance to shape a growing practice

- A supportive team environment

- EAP Program

How to apply

Apply through SEEK with your CV and a short cover letter telling us about a time you made a team less reliant on you and how you measured the result.

📌 Operations Manager (Sydney)
🏢 Recognized
📍 Sydney