FMH Group is a dynamic network of businesses committed to re-defining supply chain efficiency. Our vision is to create a new kind of logistics ecosystem, where our people and physical assets are connected through a ubiquitous technology platform, enabling true supply chain efficiency.

An exciting opportunity has become available for an experienced Senior Operations Coordinator to join our AFS Global Team, based at our Melbourne Airport site. This is an onsite role, reporting to the Operations Manager - Global, and plays a key part in coordinating international freight movements, import and export clearances, and deliveries for our customer base.

Working closely with customers, shipping lines, transport companies, overseas agents and internal stakeholders, you will help ensure the smooth and efficient coordination of international freight operations while delivering a high level of customer service.

About the Role

As a Senior Operations Coordinator, you will be responsible for coordinating international import and export freight movements from start to finish, ensuring shipments are processed efficiently and delivered in line with customer requirements.

Key responsibilities include:

- Manage new import order bookings and import job registrations across air and sea freight.

- Ensure timely lodging of air and sea cargo.

- Coordinate international export shipments by air and sea from start to finish.

- Prepare documentation required for customs and quarantine clearance.

- Liaise with customers and provide regular shipment updates and status reports.

- Coordinate with shipping lines, co-loaders, transport companies and overseas agents.

- Manage customs compiling,



transhipment checks and international courier bookings.

- Coordinate final deliveries to customers, ensuring service expectations are met.

- Process invoicing, debit notes and customer quotations.

- Identify opportunities to improve operational processes and service delivery.

About You

Desired Skills and Experience:

- Minimum 5 years' experience within the freight forwarding industry.

- Essential experience using CargoWise.

- Strong understanding of international air and sea freight operations.

- Excellent verbal and written communication skills.

- Strong customer service focus with the ability to develop and maintain effective customer relationships.

- High attention to detail, analytical and problem-solving skills.

- Ability to work in a fast-paced environment, manage competing priorities and multitask effectively.

- Solid organisational and time management skills.

- Proficient in Microsoft Office, particularly Word, Excel and PowerPoint.

- A proactive, self-motivated approach with the confidence to take ownership and make decisions.

- A collaborative mindset, with the ability to influence stakeholders and contribute to continuous improvement initiatives.

Why choose FMH Group?

- Join a growing organisation that is transforming the future of supply chain and logistics.

- Be part of a fast-paced, collaborative team where your contribution is valued.

- Enjoy a supportive team culture, with opportunities to build strong relationships across the business.

- Work onsite at our AFS Melbourne Airport location.

- Build your career within the broader FMH Group, with opportunities for ongoing learning and development.

📌 Senior Operations Coordinator (Melbourne Airport)
🏢 FMH Group
📍 Melbourne Airport