Cleanaway is seeking a Customer Care Floor Lead for the Northgate location in Brisbane. You will oversee daily operations of CSOs, drive adherence to processes, manage escalations, and ensure delivery of high-quality customer service and SLA targets.
The role requires leadership experience in a contact centre, ability to handle complaints, proficiency with CRM systems (Salesforce), and a track record of coaching and training deployment. Outstanding benefits and a dynamic team environment await.
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📌 Customer Care Floor Lead - Team Coach & Service Champion (Brisbane)
🏢 Cleanaway
📍 Brisbane
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