Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.
This is a hands-on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.
Senior Account Manager Cleaning - ACT & Riverina Region
Competitive base salary + super + car allowance
Cleaning Industry experience essential
Bayton is a trusted provider of cleaning and facilities services across Australia, known for delivering quality, compliance, and care. We’re seeking an experienced Senior Account Manager to lead client relationships and oversee service delivery across a diverse portfolio of contracts.
This is a hands-on leadership role where you’ll combine strategic client management with operational oversight to ensure excellence across every site.
About us
Bayton Group have been developing and improving cleaning methods to help our clients succeed since 1965. Our award winning company has grown to become one of Australia’s largest privately-owned cleaning companies. We currently provide cleaning and maintenance services to over 450 sites in NSW, QLD and VIC employing over 1000 dedicated cleaning specialists.
The Role
This position is responsible for the operational management of a portfolio of client sites across ACT & Riverina Region, including aged care and health environments.
You will be accountable for:
- Managing day-to-day cleaning operations across multiple sites
- Leading, supervising and supporting a workforce of cleaning staff
- Ensuring all SLA, KPI and QEHS requirements are achieved
- Conducting regular site audits and quality inspections
- Troubleshooting operational issues and implementing corrective actions
- Managing client relationships to ensure service excellence
- Monitoring labour, consumables and site budgets
- Approving timesheets and managing workforce planning
- Managing subcontractors and service providers
- Allocating machinery and equipment across sites
- Ensuring strict compliance with WHS and infection control standards
This role requires regular travel across the region and occasional out-of-hours work.
Essential Requirements
Cleaning industry experience is essential
Experience in Aged Care cleaning highly regarded
Minimum 2 years’ experience in a Cleaning Operations / Account Manager role
Strong understanding of SLA delivery and compliance reporting
Experience managing large cleaning teams and labour budgets
WHS and quality audit experience
Strong client communication skills
Experience in aged care, health or high-compliance environments highly regarded
Proficient in MS Outlook and Excel
Own vehicle and valid driver’s licence
Australian Citizen or valid Right to Work
Full compliance with public health mandates
What This Role Is Not
This is not a business development or sales-focused position. Operational leadership and service delivery experience within the cleaning industry is essential.
Why Bayton?
At Bayton, you’ll join a values-driven organisation that supports innovation, safety, and qualified growth. We’re committed to delivering high-quality services while building strong partnerships with our clients and our people.
If you’re ready to take the lead in a pivotal role and make your mark in a growing business, we’d love to hear from you.
Bayton is an equal opportunity employer.
We encourage Aboriginal and Torres Strait Islander Australians with relevant skills and experience to apply.
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📌 Senior Account Manager Cleaning - ACT & Riverina Region (Canberra)
🏢 Bayton Cleaning Co
📍 Canberra
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